GGL Loan Servicing Specialist

SUMMARY

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist provides a high level of technical support to clients, vendors, and affiliated Bank personnel. This position serves as the principal contact for customers regarding GGL, specifically 7a, 504, and/or USDA business loans and services. Duties include handling various post-close servicing actions such as loan modifications, collateral releases/subordinations, work-outs, and liquidations.

ESSENTIAL FUNCTIONS

• Provide the highest level of quality service to all lending personnel and clients.
• Aid clients with post-close GGL servicing requests, ensuring they meet GGL guidelines and obtaining proper approvals and notices.
• Manage and document servicing requests, including but not limited to: exchange of collateral, changes to entities, name changes, address changes, assumptions, release of obligor/guarantor, deferrals/modifications, and death of obligor.
• Answer client questions via phone or email, providing GGL technical support.
• Be proficient in current SOP Servicing and Liquidations Manual.
• Monitor and update project pipeline reports.
• Identify and manage adverse and key risks, bringing them to the attention of the Bank.
• Deliver completed Servicing Action Request Memos (SARMs) to the appropriate decision maker, ensuring all SOP requirements are met, including proper notices and file documentation.
• Procure and analyze supporting documentation to assist clients with post-close GGL Servicing Action Requests.
• Analyze third-party reports.
• Assist with other duties and special projects as needed.
• Continuously develop professional skills and knowledge.
• Support the organization's goals, values, initiatives, and cost control.
• Adapt to change and learn new skills and software applications.
• Complete annual compliance courses.
• Comply with all corporate policies and procedures, as well as Federal and state regulations and laws, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Meet Service Excellence standards.

GENERAL QUALIFICATIONS

• Four-year degree with a Finance or Business concentration or at least 3-5 years of GGL-related experience, highly preferred.
• Familiarity with GGL loan collection, processing, payments, monitoring protocols, and servicing documentation requirements.
• Familiarity with GGL’s processes and terminology.
• Effective organizational, oral, and written communication skills, along with high attention to detail.
• Ability to work on multiple projects/situations simultaneously, managing time and resources to ensure accurate, efficient, and timely completion of tasks.
• Knowledge of Microsoft software, including Word, Excel, and Adobe, and a financial analysis background are a plus.
• Knowledge and experience with GGL servicing documentation and protocols.

Cognitive Requirements

• Learning, thinking, concentration, ability to exercise self-control, and effective judgment in customer and employee relations.
• Paying close attention to detail and working as a member of a team.
• Interacting effectively with co-workers and customers, exercising self-control and diplomacy in customer and employee relations situations.
• Exercising discretion and appropriate judgments when necessary.