GGL Loan Servicing Specialist

SUMMARY

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist is responsible for providing a high level of technical support to clients, vendors, and affiliated Bank personnel. This position will be the principal contact for customers in regards to GGL loans and services.

ESSENTIAL FUNCTIONS

• Provide the highest level of quality service to all lending personnel and clients.
• Aid our clients with post-close GGL servicing requests ensuring they meet GGL guidelines and proper approvals and notices are obtained and files are properly documented.
• Servicing request primarily include (but not limited to): Exchange of collateral; Changes to Entities; Name changes; Address changes; Assumptions; Release of Obligor/Guarantor; Deferments/Modifications; and, Death of Obligor.
• Answer client questions via phone or by email with a high level of GGL technical support.
• Be proficient on current SOP Servicing and Liquidations Manual.
• Maintain and update project pipeline report.
• Manage time and resources to ensure work is completed accurately, efficiently and within established timeframes.
• Identify and bring to attention adverse and key risks to the Bank.
• Deliver completed Servicing Action Request Memos (SARM’s) to the appropriate decision maker and ensure all SOP requirements are met including proper notices and file documentation.
• Procure and analyze supporting documentation to assist clients with post-close GGL Servicing Action Requests.
• Analyze third party reports.
• Assist with other duties and special projects as needed.
• Continued professional development as it relates to position.

GENERAL QUALIFICATIONS

• Four year degree with a Finance or Business concentration or a minimum of 3-5 years GGL related experience highly preferred.
• Familiar with GGL loan collection, processing, payments, monitoring protocols and servicing documentation requirements as warranted.
• Familiar with GGL’s processes and terminology.
• Effective organizational, oral and written communication skills and high attention to detail.
• Ability to work on multiple projects/loans simultaneously, managing time and resources to ensure work is completed accurately, efficiently and within established timeframes.
• Through knowledge of Microsoft software, inclusive of Word, Excel and Adobe Financial analysis background a plus.
• Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

Cognitive Requirements

• Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.
• Pay close attention to detail and be able to work as a member of a team.
• Interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.
• Exercise discretion as well as appropriate judgments when necessary.