Georgetown 01 (Wolf Lakes Village) CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

Key responsibilities include providing excellent customer service, answering customer questions, taking orders, assisting with product selection, and using suggestive selling techniques to meet customer needs and build department sales.

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes/policies
• Complies with Store and department SOPs, policies, and applicable laws

Food Safety / Sanitation

Ensures compliance with departmental/Store SOPs for food safety and sanitation, properly operates and maintains all equipment, and cleans/sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications

To be qualified for this role, you must be at least 18 years old, have 6+ months of experience in H-E-B Store operations, and possess knowledge of computer systems, customer service and interpersonal skills, and verbal/written communication and reading skills.

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities: Knowledge of computer systems, customer service and interpersonal skills, verbal/written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

This role requires functioning in a fast-paced, retail environment, requiring detailed and precise tasks, working with customers, and staying attentive to their needs. The physical demands and working conditions vary by department, but may include standing, walking, reaching, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, pushing/pulling with arms, pinching, and performing fine motor movements.

• Bakery: Constantly reach at waist, grasp, frequently stand, walk, reach at shoulder, bend, occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Dairy/Frozen/Grocery/Market: Constantly reach at waist, grasp, frequently stand, walk, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Deli: Constantly reach at waist, grasp, frequently stand, walk, stoop, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Cosmetics/Drugstore/General Merchandise: Constantly reach at waist, grasp, frequently stand, walk, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Floral: Constantly reach at waist, grasp, frequently stand, walk, frequently be exposed to cold conditions, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Gas Station: Constantly sit, reach at waist, frequently grasp, occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp, frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements
• Seafood: Constantly reach at waist, frequently stand, walk, pivot, push/pull with arms, grasp, frequently be exposed to wet and cold, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Service: Constantly stand, walk, reach at waist, grasp, occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Shelf Edge: Constantly reach at waist, grasp, frequently stand, walk, occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements