Genetic Testing Coordinator

About the role

The Genetic Testing Coordinators (GTCs) provide administrative support to Genetic Counselors in the Division of Cancer Genetics and Prevention and conduct in-person visits with patients through the Rapid Access Cancer Genetic Testing process to offer them the option of genetic testing.

Responsibilities

• Facilitate an in-person standardized video education appointment with patients regarding their options surrounding genetic testing, collect informed consent for genetic testing, and obtain family history.
• Utilize provided guidelines and sound judgement to determine whether patients will need an additional appointment with a genetic counselor or brief communication with a genetic counselor during/after GTC visit.
• Manage communication and follow up regarding genetic test results with patients, providers, and genetic counselors.
• Enter personal and family history, test results, and other information into pedigrees in the Progeny database.
• Manage phone and email inquiries from patients, internal and external providers, and other DFCI groups.
• Complete electronic and paper test requisitions for outside genetic testing labs.
• Communicate with genetic counselors for testing information and gather patient medical information from the electronic medical record, Epic.
• Support genetic counselors with various administrative tasks, including tracking patients and genetic testing results, managing faxes, mailing patient letters, drafting letters of medical necessity, and saving patient records.
• Maintain a patient database for all Division of Cancer Genetics and Prevention patients who undergo genetic counseling at satellite, affiliate, and main campus locations.
• Communicate with outside laboratories and insurance companies regarding genetic testing questions and insurance coverage.
• Pick-up and package biological samples for send out to outside laboratories.

Requirements

• Bachelor's Degree required, biological sciences degree preferred
• 1 year of administrative and/or customer service experience preferred
• Knowledge of medical terminology and cancer genetics is a plus
• Experience working in a medical or scientific research setting or comparable technology orientated business environment preferred
• Ability to comprehend and implement new concepts or modifications to processes requests quickly
• Requires close to moderate supervision

Skills and Abilities

• Ability to function as an integral member of the team and judgement to know when to escalate clinical concerns
• Strong attention to detail and excellent organizational, time management, and customer service skills
• Ability to multi-task, problem solve on the spot, and pivot quickly to accommodate changes in the clinical schedule
• Excellent interpersonal skills and ability to communicate effectively with diverse groups of patients, medical personnel, and research staff via in-person, phone, and e-mail contact
• Recognize time sensitive issues and appropriately respond using standard operating procedures and critical thinking skills
• Ensure quality clinical care and adherence to standard operating procedures and compliance requirements
• Collaborate with team members to ensure seamless coverage and task management in times of full and partial staffing levels
• PC proficiency required, including proficiency with Microsoft Office products

Working Conditions

• Ability to operate computer, keyboard, telephone system and standard office equipment required
• While performing the duties of this job, the employee is occasionally required to stand, sit, walk; use hands to handle objects and office supplies, reach with hands and arms