Genetec System Administrator

About the role

The selected candidate will be offered a salary between $107,137.00 - $123,208.000.

Responsibilities

• Plan, design, install, configure, secure, maintain, and support all Genetec servers and storage infrastructure
• Architect and design the enterprise federated Genetec security system for multiple sites
• Implement and manage Genetec occupancy management system for capacity tracking and monitoring
• Analyze and monitor server resources utilization to ensure optimum server/storage performance by alleviating the bottlenecks
• Set up the highest level of redundancy using SQL mirroring, fail-over directory features, archive transfers, and automate database backups
• Arrange Genetec recording schedules with various resolutions to maintain video data quality without sacrificing valuable resources
• Manage Genetec user accounts, privileges and permissions, and roles with redundancy
• Assemble and configure automated monitoring stations
• Put together on demand and scheduled reports on a daily, weekly, and monthly basis
• Maintain activity and audit log repository to generate usage and audit reports
• Work with maps and mobile features in Genetec and construct watermark and encryption add-ons
• Create, test, implement, and maintain a standard image for Genetec client installation for desktops
• Ensure that all changes to the environment adhere to established Change Management policies and procedures
• Work closely with various teams such as the infrastructure team, technical support, database administrators, system administrators, facilities, and program areas to resolve Genetec system issues
• Evaluate new security systems requirements for Genetec solutions
• Produce and maintain Genetec server and storage architecture diagrams using MS Visio
• Lead and develop comprehensive project plans for Genetec security projects
• Evaluate and recommend Genetec technology solutions to support business needs
• Put up and monitor system alerts using the built-in Genetec features to provide 24x7 support and high availability
• Liaise with vendors to troubleshoot technical issues
• Follow the communication protocol for system failures/outages and file incident reports
• Escalate major hardware/software problems to senior IT staff
• Respond to Service Desk tickets related to the Genetec environment
• Prepare system configurations and management/support documentation and provide training and knowledge transfer to other team members as needed
• Maintain inventory of Genetec infrastructure - hardware and software assets
• Available for on-call duty as needed
• Willing to work nights, weekends, and holidays
• May be required to work mandatory overtime

Requirements

• Professional/vendor certification(s) in local area network administration that is required for the position to be filled
• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management
• Or a four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" above
• A masters degree in computer science or a related field from an accredited college may substitute for one year of experience

Qualifications

• Working knowledge of Genetec Security Center
• Working experience with Genetec Security Center - Omnicast and Synergis version 5.9 and above
• Microsoft Windows Server 2019, MS SQL 2019, VMWare ESX, Windows 10, Visio, SharePoint, MS Project, Active Directory, DNS, DHCP, TCP/IP, VLAN, Powershell scripting
• Experience with Genetec Streamvault appliances and federation architecture
• Genetec - Access Control Rules Watermark and encryption add-ons
• Genetec database backups, client installs and upgrade rollouts
• Maps and mobile features in Genetec
• Experience with Genetec Clearance digital evidence management system
• Understanding of Genetec high availability features like role failover (archiver and directory)
• In-depth knowledge in Genetec recording schedules with various resolutions to maintain video data quality without sacrificing valuable resources
• Background in configuration of scheduled tasks in Genetec to auto generate reporting emails on daily, weekly, and monthly basis
• Working knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely
• Proficient in managing both domain-based and standalone system environments, ensuring optimal configuration, security, and performance
• Validate the configurations done by security vendor to confirm that it complies with the standards
• Hands-on experience building and deploying Windows servers on Dell and HPE hardware, including configuring iDRAC and iLO interfaces, setting up RAID arrays, and performing firmware and BIOS updates
• Skilled in using recovery tools to troubleshoot and repair startup issues on both servers and desktops, minimizing downtime and ensuring business continuity
• Adept at diagnosing and resolving complex software and hardware issues on Windows-based systems, providing timely support and maintaining system reliability
• Experience with installing patches for Genetec, windows and cameras
• Strong experience in configuring, maintaining, and troubleshooting IP camera systems, with a preference for Axis cameras, ensuring reliable surveillance performance
• Proficient in using Axis Device Manager for streamlined camera configuration, firmware updates, and system monitoring
• Able to multitask and perform in a high-paced/high-pressure environment
• Strong interpersonal and problem-solving skills
• A team player with service-oriented attitude and customer focus
• Capable of working independently or collaboratively to solve complex problems
• Effective communicator, able to convey technical information to all organizational levels