General Manager - Resort

Position Summary

The General Manager oversees the entire operations of the Fun Mountain facility, managing both Food and Beverage operations as well as all games, bowling and guest attractions.

Essential Functions

• Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates
• Hold regular meetings with leadership to promote coordination, growth and communication
• Continually evaluate existing offerings and develop new activities and services in order to exceed guests’ expectations
• Handle complaints, and oversee the service recovery procedures
• Provide leadership and direction to management and hourly associates
• Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines
• Ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations
• Oversee purchasing in accordance with the budget outline and as required by company policy
• Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals
• Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc
• Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control
• Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety
• Ensure that local and state applicable health and safety procedures and regulations are followed and maintained
• Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget
• Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting, etc

Experience/Qualifications

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree in Business Management Hospitality Management
• Certificate(s) or License(s): Manager food handler and beverage service certifications (will provide if needed)
• Years of experience: At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired
• At least 5 years of Food and Beverage experience is preferred. (or multi-unit operation experience preferred)
• At least 5 years of hospitality management experience preferred

Knowledge, Skills, and Abilities

• Analytical and Critical Thinking
• Guest and Personal Service
• Number Facility
• Language
• Adaptability
• Teamwork
• Communication
• Planning and Organizing
• Problem Solving / Decision Making

Travel Requirements

N/A

Physical Requirements

• Regularly completes computer work
• Walks and stands
• Occasionally sits and lifts up to 50lbs

Independent Judgement

• Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans
• Requires a high degree of independent judgment and problem solving of complex problems
• Management Level: Non-Exempt

Full-Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Hiring Information

• Will this role need email access?
• Full Time