General Manager - Research & Analytics

Core Mandate

The role has two primary objectives:

• Drive better decisions internally: Embed data, evidence, and analytics into leadership forums and day-to-day management across programs and functions.
• Advance system-level learning and evidence externally: Generate and contribute rigorous insights on what works in education at scale, drawing on TCF’s experience to inform the broader education ecosystem.

Research, Evaluation & Learning

Define and lead TCF’s research, evaluation, and learning agenda aligned to organizational priorities, strategic questions, and long-term impact goals.

• Develop and operationalize organization-wide impact measurement frameworks covering learning outcomes, operational effectiveness, and long-term life outcomes across programs.
• Lead and commission research studies, evaluations, pilots, and innovation initiatives to identify “what works” and support evidence-based program design, continuous improvement, and scale/stop decisions.
• Serve as TCF’s interface with the broader research and policy ecosystem, synthesizing global evidence and building partnerships with academic, policy, and development stakeholders.
• Produce high-quality knowledge products, evidence syntheses, and thought leadership to articulate TCF’s experience and contribute to system-level learning in education at scale.

Analytics, Performance Management & Decision Support

Develop and institutionalize organization-wide KPI frameworks, executive and board-level dashboards, reporting cadences, and performance analytics across programs and functions to identify trends, diagnose performance drivers, and support continuous improvement and decision-making.

• Partner with leadership teams to embed analytics and evidence into key decision-making forums, including Executive Team reviews, annual planning, and operational performance discussions, strengthening the organization’s ability to make timely, data-driven decisions through reliable data systems, analytical tools, and insight generation.
• Build advanced analytics and predictive capabilities to enable proactive interventions and resource allocation, including areas such as student risk, teacher retention, school performance, and program effectiveness.
• Partner closely with Tech & Transformation to strengthen data governance, integrity, and integration across core organizational data domains including students, teachers, schools, operations, and finance.

Strategic & Organizational Leadership

Build and scale the Research & Analytics Unit as an enterprise-wide function integrating research, analytics, evaluation, and organizational learning capabilities, supported by clear governance structures, operating models, and prioritization mechanisms.

• Drive cross-functional collaboration with Programs, Finance, Development, and Tech & Transformation to strengthen integrated decision-making, pilot governance, and organization-wide performance improvement.
• Develop and lead a high-performing multidisciplinary team while building organizational capability in data literacy, evidence-based decision-making, and the effective use of analytics and research insights.