General Manager- Marriott Columbus Downtown

About the role

At The Capital Suites Hotel, you will provide strategic leadership and direction for all hotel operations, ensuring alignment with brand standards, company goals, and financial targets. You will lead and inspire department leaders across all areas of the hotel, including rooms, food & beverage, sales, engineering, and finance. You will champion a culture of service excellence that consistently delivers memorable guest experiences and strong guest satisfaction scores. You will oversee financial performance including budgeting, forecasting, revenue management, and cost controls to drive profitability. You will recruit, develop, and mentor a diverse leadership team, fostering professional growth and a collaborative workplace culture. You will partner closely with ownership, corporate leadership, and brand representatives to execute strategic initiatives and operational priorities. You will ensure compliance with all safety, regulatory, and brand standards while maintaining a well-maintained and high-performing property. You will represent the hotel within the local community, building partnerships that strengthen the hotel’s reputation and market presence.

Responsibilities

• Provide strategic leadership and direction for all hotel operations, ensuring alignment with brand standards, company goals, and financial targets.
• Lead and inspire department leaders across all areas of the hotel, including rooms, food & beverage, sales, engineering, and finance.
• Champion a culture of service excellence that consistently delivers memorable guest experiences and strong guest satisfaction scores.
• Oversee financial performance including budgeting, forecasting, revenue management, and cost controls to drive profitability.
• Recruit, develop, and mentor a diverse leadership team, fostering professional growth and a collaborative workplace culture.
• Partner closely with ownership, corporate leadership, and brand representatives to execute strategic initiatives and operational priorities.
• Ensure compliance with all safety, regulatory, and brand standards while maintaining a well-maintained and high-performing property.
• Represent the hotel within the local community, building partnerships that strengthen the hotel’s reputation and market presence.

Requirements

You should join our team if you believe... That exceptional hospitality starts with inspired leadership and a commitment to excellence in every aspect of the guest experience. That culture, collaboration, and accountability are the foundation of high-performing hotel teams. In leading with curiosity, creativity, and strategic thinking to continuously elevate both guest and team experiences. That every detail—from service delivery to operational execution—contributes to a memorable and meaningful stay. You're a great fit for this role if you love... Leading dynamic hotel operations, developing talented teams, and driving exceptional guest satisfaction while achieving strong financial performance.

Qualifications

• Extensive leadership experience, with at least 7–10 years of progressive hotel management experience, including prior experience as a General Manager or senior hotel executive.
• A proven track record of driving guest satisfaction, operational excellence, and financial performance within branded hotel environments.
• Strong communication and leadership skills, effectively engaging team members, guests, ownership groups, and corporate partners.
• Strong business acumen, with the ability to analyze performance metrics, manage budgets, and implement strategic initiatives that drive results.
• Able to lead with integrity and inspire teams, cultivating a culture of accountability, service, and continuous improvement.

Skills

• Strategic planning and execution
• Team leadership and development
• Financial management and budgeting
• Operational oversight and compliance
• Customer service and hospitality
• Collaboration and partnership building

Benefits

We offer a comprehensive benefits package that includes:

• Competitive compensation and benefits package
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Employee discounts on hotel stays

Pay

The salary range for this position is $120,000 - $150,000 annually, depending on experience and qualifications.

Schedule

This role is typically full-time, with some flexibility based on the needs of the hotel.

Company Information

We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.