General Manager - StudioRes Marriott Raleigh North
About the role
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and leads the team in the development and implementation of property-wide strategies.
Essential Functions
- Verify that service programs are in place and executed against (e.g., Service So Memorable).
- Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details.
- Review and follow-up on property GSS scores and comments.
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
- Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
- Delegate responsibilities for operations and projects to appropriate level of associate.
- Prepare for QA audits (i.e., daily and pre-visit activities).
- Understand and leverage sales and marketing advantages over competitor properties within market.
- Coach and reinforce associate selling strategies that take advantage of property amenities.
- Develop innovative means for capturing new streams of revenue through property amenities.
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
- Maintain Revenue Management Goals.
- Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
- Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
- Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
- Prepare and present reports for owners and above property leadership using financial/performance data.
- Congduct annual business reviews.
- Participate in ad hoc owner conference calls and respond appropriately to owner requests.
- Congduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
- Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
- Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge).
- Congduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
- Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.).
About You
Experience - As an ideal candidate, you will possess: 3 years of experience managing full. limited or select service properties. (Extended Stay preferred)
Experience with Revenue Management and LightSpeed Professional communication skills, oral and written.
Actively supervises, motivates, and assists with disciplining employees.
Assists with hiring and training of all new employees.
Ability to work in a high-energy and demand environment.
Organization and leadership skills.
Demonstrates strong leadership skills and is a team player.
Works well under pressure.
Can effectively solve problems.
Benefits
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance after 7 days
Dental Insurance after 7 days
Vision Insurance after 7 days
Health Care and Dependent Care
Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Minimum Qualifications
Minimum three years related hospitality management experience required; 4-year degree highly preferred
Preferred Qualifications
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Environmental Job Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type
Full-time
Schedule
10-hour shift
8-hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Work Location
In person