General Manager II - Store 3500 Chattanooga TN

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional‑level sales and management position supports both store and automotive functions, requiring knowledge of store systems, automotive systems, and parts, as well as the ability to assist DIY customers.

Primary Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, building and holding the team accountable to customer action plans.
• Select, hire, develop, coach, schedule, and engage store team members; manage performance and ensure engagement.
• Ensure execution of all inventory and operational standards.
• Coach all team members to deliver on customer expectations (DIY and professional).
• Perform manager‑on‑duty duties: touch‑base coaching, floor/phone management, task assignment and completion, safety, opening and closing responsibilities.
• Lead change management initiatives.
• Embrace diversity and foster a respectful environment for customers and team members.

Secondary Responsibilities

• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist district/region in other functions upon request.

Essential Job Skills

• Working knowledge of automotive systems (preferred).
• Effective oral and written communication in English; Spanish a plus.
• Proficiency with Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate discounts, percentages, sales increases, and gross profit.
• Skill in reviewing and analyzing business reports, including P&L statements.
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
• Flexibility to work assorted days, evenings, and weekends as needed.

Prior Experience

• 2–3 years managing a team of 10–20 members in a fast‑paced, dynamic retail environment.
• Proven experience managing profitability with strong financial and business acumen.

Education

• High school diploma or GED required.
• Bachelor’s degree in business or a related field preferred.

Certificates, Licenses, Registrations

• Valid driver’s license required.
• ASE certification preferred but not required.

Physical Demands

The role involves predominantly walking or standing, with frequent lifting of up to 50 lb and occasional lifting of up to 100 lb. Employees must be able to talk, hear, use hands and fingers, reach, climb, balance, stoop, kneel, crouch, or crawl, and possess the required vision abilities (close, distance, color, depth perception, focus adjustment).

Work Environment

Work is primarily indoors, with occasional outdoor tasks such as battery and wiper‑blade installations. Employees may be exposed to moving mechanical parts, high places, toxic or caustic chemicals, electrical shock risk, explosives, vibration, and moderate noise levels.

Pay

Position is eligible for sales commission based on individual or store performance.

Schedule

Exempt position requiring a minimum of 50–55 hours per week (excluding meal breaks). Typical schedule is 5–6 days per week, 11‑hour shifts, rotating nights and weekends, with a one‑hour lunch break. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.