General Manager II - Store 6822 Dandridge, TN

About the Role

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions, requiring knowledge of store systems, automotive systems, and parts. The role involves troubleshooting and assisting DIY customers, developing and maintaining professional customer relationships, and driving program growth. The General Manager is accountable for achieving financial metrics and maintaining service and operational standards.

This is an exempt position requiring a minimum of 50-55 hours per week, excluding meal breaks. The typical schedule is 5-6 days a week, with 11-hour shifts including rotating nights and weekends, plus an hour for lunch. Additional hours may be required based on business needs.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including building and holding the team accountable for executing customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach team members to deliver on customer expectations (DIY and professional).
• Handle manager-on-duty responsibilities, including coaching, floor and phone management, task assignment, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for both customers and team members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist with district or regional functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or equivalent.
• Proficiency in executing and training project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple channels, including special order, FDO, and second source.
• Ability to execute and train on all store operational processes, procedures, testing, and diagnostic equipment for DIY services.
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems.
• Ability to review and analyze profit and loss (P&L) statements.
• Strong recruitment, selection, hiring, and development skills for quality team members.
• Ability to build and grow relationships with professional customers.

Qualifications

• Working knowledge of automotive systems preferred.
• Ability to speak and write in English (Spanish a plus); strong communication and relationship-building skills with customers, peers, and upper management.
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, including P&L statements.
• Strong leadership skills, including holding others accountable, inspecting work quality, and providing inspiring feedback.
• Flexibility to work a variety of days, evenings, and weekends as needed.

Experience

2-3 years of experience managing a team of 10-20 members in a fast-paced, highly dynamic retail environment. Successful experience managing profitability and proven financial and business acumen.

Education

High school diploma or GED required. Bachelor’s degree in business or a related field preferred.

Certificates, Licenses, Registrations

• Valid driver’s license required.
• ASE certification preferred but not required.

Physical Demands

The role requires predominantly walking or standing. The employee must be able to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment is primarily indoors, but occasional outdoor tasks (e.g., installing batteries and wiper blades) expose the employee to various weather conditions. The role may also involve exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level is usually moderate.

Pay

Position is eligible for sales commission based on individual or store performance.