General Manager II - Store 3610 Knoxville TN

About the Role

A General Manager must be committed to inspiring our team, helping our Customers succeed, and growing our business with integrity. This professional-level sales and management position supports both retail and professional customer functions, requiring knowledge of store systems, automotive systems, and parts. The role involves identifying, troubleshooting, and assisting with DIY projects while developing and maintaining Professional Customer relationships and driving program growth. The position is accountable for achieving financial metrics and maintaining service and appearance standards.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Handle manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful environment for both Customers and Team Members through diversity and inclusion.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist District/Region in other functions as requested.

Requirements

• 2-3 years of experience managing a team of 10-20 Team Members in a fast-paced, highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.
• High school diploma or GED required; Bachelor’s degree in business or a related area preferred.
• Valid driver’s license required.
• ASE certification preferred but not required.

Skills

• Working knowledge of automotive systems preferred.
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
• Proficiency in Microsoft software (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
• Friendly communication and ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE-ready equivalent.
• Advanced parts lookup and sourcing, including special orders, FDO, and second sources.
• Ability to execute and train on project and product quality recommendations, store operational processes, testing and diagnostic equipment, inventory systems, store equipment, POS, and Parts lookup systems.
• Ability to recruit, select, hire, and develop quality Team Members.
• Ability to build and grow relationships with Professional Customers.

Schedule

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The average schedule is 5-6 days a week, with 11-hour shifts, including rotating nights and weekends, and a one-hour lunch break. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. General Managers must work a schedule based on the needs of the business.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands and fingers to handle or feel.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

• Primarily working indoors, with occasional outdoor tasks such as installing batteries and wiper blades, exposing the employee to various weather conditions.
• Occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

Position is eligible for sales commission based on individual or store performance.