General Manager II - Store 3260 Nashville TN

A General Manager must be committed to inspiring the team, helping customers succeed, and growing the business with integrity. This professional‑level sales and management position supports functions on both sides of the business, requiring knowledge of store systems, automotive systems, parts, and the ability to identify, troubleshoot, and assist DIY projects. The role is accountable for developing and maintaining professional customer relationships, achieving financial metrics, and maintaining service and appearance standards.

Primary Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including building and holding the team accountable to executing customer action plans.
• Selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach all team members to deliver on customer expectations (DIY and professional).
• Manager on duty responsibilities (touch‑base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
• Lead change management initiatives.
• Embrace diversity and foster a respectful environment for both customers and team members.

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper installation, etc.
• Assist district/region in other functions upon request.

Essential Job Skills

• Friendly communication and ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE‑ready equivalent.
• Ability to execute and train on project and product quality recommendations.
• Advanced parts lookup and sourcing, including special order, FDO, and second‑source options.
• Ability to execute and train all store operational processes, testing and diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and parts lookup systems.
• Ability to review and analyze P&L statements.
• Ability to recruit, select, hire, and develop quality team members.
• Ability to build and grow relationships with professional customers.
• Working knowledge of automotive systems preferred.
• Proficient in Microsoft Word and Excel; PowerPoint preferred.
• Calculate figures such as discounts, percentages, sales increases, and gross‑profit percent.
• Hold others accountable, inspect work quality, and give inspiring feedback.
• Flexibility to work assorted days, evenings, and weekends as needed.

Prior Experience

• 2–3 years of experience managing a team of 10–20 members in a fast‑paced, highly dynamic retail environment.
• Successful experience managing profitability with proven financial and business acumen.

Education

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in business or a related area preferred.

Certificates, Licenses, Registrations

• Valid driver’s license required.
• ASE certification preferred but not required.

Physical Demands

The employee will predominantly be walking or standing, must be able to talk and hear, and use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Frequently required to lift and/or move up to 50 lb and occasionally up to 100 lb. Vision requirements include close, distance, color, depth perception, and ability to adjust focus.

Work Environment

The work is usually performed indoors, with occasional outdoor exposure to weather while installing batteries or wiper blades. The employee may be exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. Noise level is typically moderate.

Pay

Position is eligible for sales commission based on individual or store performance.

Schedule

Exempt position requiring a minimum of 50–55 hours per week (excluding meal breaks). Average schedule is 5–6 days a week, 11‑hour shifts, including rotating nights and weekends, with a one‑hour lunch break. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.