General Manager I

Overview

The General Manager I is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery. This position reports to the Director of Warehouse Operations.

Responsibilities

• Operations Management
  • Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place.
  • Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
  • Plans long-term labor needs based on sales, forecasts and historical data.
  • Conducts analysis of workload compared to labor hours and equipment.
  • Manages between 1-2 dedicated customers in the same building or public accounts in the warehouse.
  • Typically manages 100,000 - 500,000 square feet of facilities and up to 100 employees during non-peak times.
  • Collaborates with teams from other facilities to share knowledge, problem solve.
• Financials
  • Responsible for facility P&L and budget preparation.
  • Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.
  • Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
  • Reports out on locations financial and operational performance.
  • Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
  • Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business Development.
  • Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.
• Employee Relations/Development
  • Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
  • Ensures proper staffing and support hiring for all facility operations.
  • Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
  • Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
  • Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
  • Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
  • Travels to other warehouses and participates in department or company meetings, as necessary.
  • Provides feedback, coaching, guidance, and recognition to enhance other's skill development. Plays an active role in employee development and talent selection.
  • Acts as a role model for the department in support of corporate purpose, vision, and values.
  • Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.
  • Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Safety and Security
  • Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
  • Coordinates all alarm-monitoring systems and reviews sprinkler system testing.
  • Ensures the safe, clean and efficient operation of the facility to meet service standards.
  • Actively supports and participates in all safety initiatives in the facility.
  • Performs safety observations to coach employees on safety procedures.
  • Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements.

Qualifications

• Bachelor's degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• At least 7-10 years' overall experience and experience in managing a 100,000+ sq ft warehouse/distribution center with total revenues up to 1m.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Working knowledge of Microsoft Office applications.
• Working knowledge of warehouse / mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Ability to work in a fast paced environment. Ability to handle changing priorities and use good judgment in stressful situations.
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Excellent talent management and team building skills.
• Excellent verbal, non-verbal, and written communication skills.
• Excellent customer service skills specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual English/Spanish preferred.
• Must be on-call for alarm system or problems during off work hours.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the distribution center and around the area with great frequency; facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.