General Manager - Hotel Tristen, Pensacola, FL

About the role

The General Manager is responsible for the overall leadership, performance, and profitability of the hotel, overseeing all departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering.

Key Responsibilities

• Lead all aspects of hotel operations, ensuring alignment with company standards, brand expectations, and business objectives
• Drive financial performance by achieving or exceeding revenue, profit, and budget targets
• Partner with Sales and Revenue Management to support pricing, positioning, and demand generation strategies
• Oversee labor management, scheduling, and cost controls to ensure operational efficiency and budget adherence
• Lead, coach, and develop department leaders, building a strong leadership bench and accountability culture
• Ensure exceptional guest experience through consistent execution of service standards and proactive issue resolution
• Establish and maintain effective operating procedures across all departments
• Oversee property-level Human Resources functions, including hiring, performance management, employee relations, and compliance
• Ensure compliance with all safety, OSHA, and regulatory requirements
• Conduct regular property walkthroughs and inspections to ensure cleanliness, maintenance, and brand standards are upheld
• Partner with Engineering to maintain an effective preventative maintenance program and ensure all equipment is operational
• Maintain awareness of local market conditions, competition, and demand drivers
• Maintain flexibility to support operations across all shifts as needed
• Perform other duties as assigned to support overall hotel performance

Qualifications

• Bachelor’s degree preferred; equivalent experience considered
• 5+ years of progressive hotel leadership experience, including department head or General Manager level
• Strong understanding of hotel operations, financial performance, and labor management
• Experience managing multiple departments within a full-service or lifestyle hotel environment
• Proven ability to lead teams, develop talent, and drive accountability
• Strong financial acumen, including budgeting, forecasting, and P&L management
• Excellent communication and interpersonal skills
• Ability to operate effectively in a fast-paced, dynamic environment
• Proficiency in hotel systems (PMS, POS, labor management, reporting tools)

Core Competencies

• Operational leadership and execution
• Financial management and business acumen
• Team development and coaching
• Guest experience and service excellence
• Problem-solving and decision-making
• Communication and leadership presence

Physical Requirements & Work Environment

This role is based on-property and requires frequent interaction with team members, guests, and operational environments. The position may involve:

• Frequent standing and moving throughout the hotel for extended periods
• Frequent interaction in guest-facing and operational areas
• Occasional lifting of up to 25 pounds
• Participation in property walkthroughs, inspections, and operational support

Schedule Requirements

Flexible schedule required to meet business needs. Availability to work evenings, weekends, and holidays as needed. Ability to respond to operational needs outside of standard business hours.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Flexible spending accounts
• Life and AD&D insurance
• Short- and long-term disability
• Employee assistance program
• Hotel employee discount program

About Us

We believe great hospitality starts with great people. Our philosophy—pedal together, win together—guides how we lead, collaborate, and succeed as a team.

We are a hospitality management company focused on boutique hotels and chef-driven restaurants, with a hands-on, operator-led approach. Our leaders partner closely with their teams to drive performance, elevate the guest experience, and build strong, sustainable operations.

Our culture is rooted in ownership, accountability, and transparency. We empower leaders to think like business owners, lead with intention, and create environments where teams can grow, perform, and stay connected to a shared vision.

About the company

At Tandem Hospitality Group, we believe great hospitality starts with great people. Our philosophy—pedal together, win together—guides how we lead, collaborate, and succeed as a team.

We are an innovative presence in the hospitality industry through streamlined communication and transparent relationships.

About the management team

We harness more than 100 years of combined on-property hospitality experience, including expertise in design, construction and operations, to work in tandem with our partners to create the best possible outcome for ownership groups and property level teams alike.