General Manager High Volume Casual Indian Restaurant Chain

Sales and Profits

• Develops and implements creative and targeted sales-building strategies with the Corporate Office to ensure optimal sales and earnings.
• Aids in the annual preparation of sales projections, expense budgets, and capital expenditure budgets.
• Makes sure budgeted sales are met or exceeded.
• Maximizes profits and area by controlling expenses within established budget guidelines.
• Identifies, evaluates, and responds appropriately to labor efficiency problems.
• Maintains restaurant management and employee schedules.
• Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas.
• Executes and follows up on the financial results on a periodic basis.
• Executes and is accountable for all controllable financial results on a periodic basis according to plan.

Operations and Quality Standards

• Ensures all restaurants meet or exceed the company’s Operations and Quality Standards.
• Performs visitations at other Bay Area restaurants on a frequent basis to ensure uniform service strengths and developmental opportunities as they relate to quality standards.
• Completes and maintains an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG’s, Revenue Analysis, Open Projects, etc.
• Develops and implements action plans to rectify negative assessments.
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards.
• Fulfills and enforces compliance with all brand and company standards, company policies and procedures.
• Creates and maintains schedule for all staff according to business demand.
• Provides coverage when necessary.
• Constantly interacts with Culinary/Bar Leaders, AGM’s, and all Corporate Leadership on all menu offerings/changes/pricing. Includes coordination with Catering/Events in producing and maintaining catering/events offerings.

Hospitality, Culture, and Community Involvement

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved.
• Checks with service staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area.
• Responsible for providing direction to the AGM and all staff with regards to achieving the standard that is established in the company values.
• Understands and is capable of telling the "story" of the restaurant, how it was started, what it means and how it relates to communities in which our restaurants are located.
• Identifies opportunities for partnerships with local organizations.
• Promotes corporate citizenship and social responsibility.

Franchise Operations Standards

• Must be fully certified in Franchise Training Standards/Franchise Training Program within 60 days of assuming this role.
• Must be able and willing to travel, as needed, both locally and nationally to assist in Franchise Training requirements and/or be willing and able to support Franchise Training in your restaurant.
• Supports Franchise Training and New Restaurant Openings by ensuring excellence in the kitchen.
• Must be confident in understanding, using, and deploying the Learning Management Platforms as assigned by the Corporate Team.

Recruiting and Retention

• Responsible for staffing, training, retention and turnover of staff.
• Maintains staffing according to budgeted levels.
• Forecasts staffing needs with HR and Corporate Operations Leader.
• Collaborates with HR to create and maintain plans for developing internal candidates for promotion.
• Conducts interviews with AGM for store level staffing.
• Collaborates with HR to conduct exit interview process with all management that leave the company.

Training

• Conducts training for managers, Franchise Operators, and service staff on all operational processes and procedures; conducts training on new products and refresher training as necessary.
• Trains team in changes in company policy or procedures.
• Helps in identifying potential problems and develop solutions.
• Works with HR to train in use of performance development tools.
• Ensures proper training of Trainees and monitors effectiveness of training programs.

People Development

• Identifies and develops one future leader each quarter by cross-training into a new and/or leadership capacity.
• Every 90-days, someone should be getting promoted within your restaurant.
• Develops managerial and leadership abilities of restaurant staff with HR.
• Reinforces the company’s Core Values consistently.
• Conducts meetings with restaurant team on a regular basis.
• Conducts performance development reviews on service staff and collaborates with HR on the staff members individual development plans (IDP).
• Provides coaching and feedback on an ongoing basis.
• Demonstrates positive workplace practices according to the company’s values.

Employee Relations

• Accurately and consistently documents performance appropriately.
• Responsible for following the approved termination process as outlined in the Employee Handbook.
• Uses consistent practices in managing performance problems.
• Conducts investigations as required for cash, harassment or any unfair employment practice complaints.
• Requests assistance from HR as needed for advice.
• Coaches staff for improved performance.
• Identifies, evaluates and responds appropriately to labor efficiency problems.
• Works with other service and culinary management leaders to define potential issues/problems and assist the corporate restaurant team in building solutions.

Policies and Procedures

• Ensures compliance on procedure outlined in all company reference manuals.
• Ensures compliance on company cash control, and safety and security policy.
• Makes sure Internal Audit Controls within each restaurant on a frequent basis.
• Ensures accidents and incidents are reported to HR in a timely manner.
• Makes sure Health Department violations are resolved promptly.
• Makes sure employee files and payroll records are in compliance with company guidelines.
• Makes sure compliance with all Equal Employment Opportunity and labor laws (state/federal).
• Makes sure compliance with HR/Financial Audits.
• Makes sure proper I-9 identification and required information is in compliance during on-boarding.

Administration

• Completes all required financial reports accurately.
• Completes all timecard edits and completes DAILY logs of operational summaries.
• Scans all proper forms, including timecard edit forms to HR upon completion.
• Reviews all other company generated reports to ensure that proper control and performance is being maintained.
• Researches and processes invoices in a timely manner in PlateIQ (All invoices MUST be in and approved by Wednesday weekly).
• Reports weekly numbers to leadership in a timely manner.
• Provides and maintains monthly calendars of events, meetings, and store requirements.
• Completes expense reports on a periodic bases.
• Ensures the store complete cash audits, deposits, and End of Day Reports nightly.
• Processes Payroll data in a timely manner by making sure all pay period data is accurate and submitted by the end of business on MONDAY of a pay week.
• Checks e-mail and Slack 3 times per day and responds to ALL inquiries appropriately. Once at the beginning of your shift, once in the middle of your shift, and once prior to leaving.