General Manager - Airport Lounge
About the role
The General Manager is responsible for every aspect of operations at The Club lounge located inside the Chicago Midway International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service before their flight. General Manager develops new and emerging team leaders for sustained growth and effective day-to-day operations ensuring career progression and development while supporting workplace diversity initiatives. Responsible for the overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. Providing daily leadership and long-term strategic direction which will ensure the quality of product and overall service resulting in an enhanced guest experience and profitability. The chosen candidate will establish and maintain a strong level of collaborative team leadership ensuring cohesiveness and representing as a strong liaison with Airport Dimensions, and all partnered relationships with the lounge. They will manage a strategic plan for Airport Dimensions that establishes a rapport, promotes partnership, and fulfills the overall company’s needs and expectations. Leads and facilitates business practices to uphold Company mission and values and ensure all regulations and compliance measures are always in place for a safe environment for employees and guests. This will include maintaining and implementing sanitary and food safety conditions as well as training to adhere to auditing procedures and statutory regulations. The General Manager through collaborative hands-on leadership will be a strong liaison focused on detailed articulate communication which will provide continuous guidance and mentorship to all lounge team members, client relationships, ownership, and partnered relationships. This position requires a dynamic and energetic individual who is focused on elevating the guest experience with a hands-on approach and will be very active in daily service operations. If you have experience managing food and beverage outlets at a hotel, private club, restaurant, or another hospitality venue we want to hear from you!
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
Responsibilities
- Provides ongoing collaborative hands-on leadership for all aspects of the lounge including unionized team members, third party partnerships, client relationships, and ownership
- Full ownership of all guest requests, service failures, and remedies
- Consistently deliver exceptional guest experiences to guests
- Maintains excellent relationships with guests and clients as well as other departments
- Responding and resolving all guest complaints, ratings, and reviews within the time frames that Airport Dimensions has specified
- Conducts HR functions including recruiting, hiring, progressive counseling and terminations
- Oversees scheduling, payroll, and team training
- Motivate, coach, mentor and develop frontline (hourly) and management staff
- Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards
- A strong understanding of P&L statements with full responsibility for the P&L along with the ability to foresee potential budget variances and react with impactful strategies
- Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded
- Initiate and develop improvement actions plans and carry out costs savings
- Achieve company and client financial targets and goals
- Uphold and elevate high standards regarding health, safety, and cleanliness
- Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
- Report and track maintenance issues within the lounge
- Closely monitor lounge reports daily and make decisions accordingly
- Prepare monthly reporting for ownership and other stakeholders
- Ensure all decisions are made in the best interest of the lounge and partnerships
- Senior most person assigned to the location
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
- Comply and ensure your team follows all TSA and local airport authority regulations
- Maintain all required employee records including all employee discipline records to comply with Hyde Park Hospitality progressive discipline standards
- Other duties as assigned
Qualifications
- Management experience in fine dining, hotel, or other upscale hospitality venue of at least five years
- At least 5 years’ experience in the hospitality industry, with significant including food and beverage and guest relations experience, ideally including experience in airport locations
- With one to two years of experience as a General Manager or Asst. General Manager in a large operation
- At least two years of experience managing a unionized workforce required
- A Bachelor’s degree related to business or hospitality, or equivalent experience is required