Assistant General Manager - Airport Lounge

We are seeking an Assistant General Manager to oversee daily operations at The Club lounge, a dedicated space within San Francisco International Airport where guests relax, rejuvenate, and enjoy an elevated food and beverage experience with impeccable service.

About the role

This hands-on manager role is active in daily operations, responsible for core services including Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. You will report directly to the General Manager and may be asked to assist with all duties under their purview. The lounge operates seven days a week, so candidates must be available to work weekends and holidays as needed.

Responsibilities

• Actively participate in daily operations
• Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
• Ensure front-line team appropriately stocks all guest-facing sections of the lounge, including first class, pre-flight dining restaurant, dessert station, bar, and coffee station
• Motivate and lead the front-line team to deliver outstanding guest experiences within a luxury food service setting
• Ensure the lounge operates at a high level and consistently delivers exceptional guest experiences
• Maintain excellent relationships with guests, clients, and other departments
• Conduct HR functions including recruiting, hiring, progressive counseling, and terminations
• Oversee scheduling, payroll, and team training in conjunction with the General Manager
• Motivate, coach, mentor, and develop frontline (hourly) and management staff
• Ensure completion of training programs, including all required certifications
• Achieve company and client financial targets and goals
• Direct the activities of up to 30 team members at any given time
• Uphold and elevate high standards regarding health, safety, and cleanliness
• Ensure Hyde Park Hospitality standards are met, including compliance with company food and safety programs
• Report and track maintenance issues within the lounge
• Establish a safe work environment by performing safety audits and inspections, conducting safety-related training, and maintaining ongoing communications with employees
• Comply with and ensure your team follows all TSA and local airport authority regulations
• Other duties as assigned

Requirements

• Management experience in fine dining, hotel, or other upscale hospitality venue (2–4 years)
• Bachelor’s degree related to business or hospitality, or equivalent experience
• Ability to follow all lawful safety, health, and liquor rules and regulations
• Demonstrated leadership abilities with experience creating and growing a successful team
• Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for high-level guest service
• Excellent communication and presentation skills with a range of audiences, including frontline employees, clients, and corporate management
• Financial experience and business acumen
• Proficiency with MS Office products
• Ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
• Physical ability to perform the work, including above-average agility and dexterity, and long periods of walking, standing, bending, or carrying moderately heavy items
• Maintain current state-approved alcohol certifications and food handlers/food safety manager certifications as required
• Must pass and obtain a security background check and clearance to work in an airport environment

Skills

• Hospitality Focus: Prioritize guest satisfaction and provide memorable, first-in-class experiences with a generous, friendly, and warm-spirited approach
• Guest Experience: Maintain a friendly, cheerful, and courteous demeanor to ensure the highest level of guest experience, anticipating and meeting guest needs quickly and effectively. Remain calm and professional when dealing with difficult guests, review complaints, and take action to remedy them
• Decision Making: Ability to make sound decisions or lead a collaborative decision-making process, knowing when to decide independently, consult subordinates or peers, or step back to let others decide
• Communication and Influence: Strong verbal and written communication skills to convey complex information to others with limited subject knowledge. Requires intermediate negotiation, influence, cooperation, tact, cultural context, and diplomacy
• Team Building: Inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. Clearly communicate and reinforce team goals, unity, cooperation, and excellence
• Integrity/Honesty: Behave in an honest, fair, and ethical manner, modeling high standards of ethics in all words and actions
• Developing Others: Motivate and inspire others by providing ongoing feedback and opportunities to learn through formal and informal instruction
• Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in your area of expertise, with exposure to related disciplines
• Analytical Thinking: Systematically gather information from various sources, analyze data, identify implications, and draw appropriate conclusions. Generate viable alternative solutions and evaluate consequences
• Continual Learning: Assess and recognize your own strengths and weaknesses, pursuing self-development opportunities

Pay

$90,000.00–$100,000.00 annually

Benefits

• Medical Insurance (Health, Dental, Vision)
• Cell Phone Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous company matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the company

Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one of the fifty fastest-growing businesses in the Chicago area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with the necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, or any other protected status.