Assistant General Manager - Airport Lounge

About the role

The Assistant General Manager oversees daily operations at the Sapphire Lounge by The Club in Boston Logan International Airport. This dedicated space offers guests an elevated food and beverage experience with impeccable service before their flight. The role is hands-on and involves active participation in daily operations, focusing on guest check-in, appearance care, concierge services, guest service, and food delivery.

This is a seven-day operation; candidates must be available to work weekends and holidays when needed.

Responsibilities

• Actively participate in daily operations.
• Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere.
• Ensure the front-line team appropriately stocks all guest-facing sections of the lounge, including first-class areas, pre-flight dining restaurant, dessert station, bar, and coffee station.
• Motivate and lead the front-line team to deliver outstanding guest experiences within a luxury food service setting.
• Ensure the lounge operates at a high level, consistently delivering exceptional guest experiences.
• Maintain excellent relationships with guests, clients, and other departments.
• Conduct HR functions, including recruiting, hiring, progressive counseling, and terminations.
• Oversee scheduling, payroll, and team training in conjunction with the General Manager.
• Motivate, coach, mentor, and develop frontline (hourly) and management staff.
• Ensure the completion of training programs, including all required certifications.
• Achieve company and client financial targets and goals.
• Direct the activities of up to 30 team members at any given time.
• Uphold and elevate high standards regarding health, safety, and cleanliness.
• Ensure Hyde Park Hospitality standards are met, including compliance with company food and safety programs.
• Report and track maintenance issues within the lounge.
• Establish a safe work environment by performing safety audits and inspections, conducting safety-related training, and maintaining ongoing communications with employees.
• Comply with and ensure your team follows all TSA and local airport authority regulations.
• Perform other duties as assigned.

Requirements

• Management experience in fine dining, hotel, or other upscale hospitality venues for at least 2–4 years.
• A Bachelor’s degree related to business or hospitality, or equivalent experience.
• Ability to follow all lawful safety, health, and liquor rules and regulations.
• Demonstrated leadership abilities with experience creating and growing a successful team.
• Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for high-level guest service.
• Excellent communication and presentation skills with a range of audiences, including frontline employees, clients, and corporate management.
• Financial experience and business acumen skills.
• Excellent computer skills, including knowledge of MS Office products.
• Ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Physical ability to perform the work, including above-average agility and dexterity, and long periods of walking, standing, bending, or carrying moderately heavy items.
• Maintain current state-approved alcohol certifications and food handlers/food safety manager certifications as required.
• Must pass and obtain a security background check and clearance to work in an airport environment.

Skills

• Hospitality Focus: Focus on guest satisfaction and providing memorable, first-in-class experiences. Generous, friendly, and warm-spirited.
• Guest Experience: Maintain a friendly, cheerful, and courteous demeanor to ensure the highest level of guest experience. Anticipate and meet guest needs, delivering best-in-class products and services with a commitment to continuous improvement. Address complaints effectively and treat guests as valuable.
• Decision Making: Ability to make sound decisions or lead a collaborative decision-making process, knowing when to decide independently, consult others, or delegate.
• Communication and Influence: Strong verbal and written communication skills to convey complex information clearly. Requires intermediate negotiation, influence, cooperation, tact, and diplomacy.
• Team Building: Inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. Clearly communicate and reinforce team goals, unity, cooperation, and excellence.
• Integrity/Honesty: Behave in an honest, fair, and ethical manner, modeling high standards of ethics.
• Developing Others: Motivate and inspire others by providing ongoing feedback and opportunities to learn through formal and informal instruction.
• Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in your area of expertise, with exposure to related disciplines.
• Analytical Thinking: Systematically gather and analyze information from various sources, identify implications, and draw appropriate conclusions. Generate viable alternative solutions and evaluate their consequences.
• Continual Learning: Assess and recognize your own strengths and weaknesses and pursue self-development.

Pay

Salary range: $85,000.00–$95,600.00 annually.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Cell Phone Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous company matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the company

Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one of the fifty fastest-growing businesses in the Chicago area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with the necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, or any other protected status.