Area General Manager - Airport Lounges

SodexoMagic is the joint venture partnership between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo, delivering food, facilities management, and integrated services to corporations, healthcare facilities, K-12 schools, colleges, universities, and aviation lounges as a certified minority company.

About the role

We are seeking an Area General Manager to oversee an exclusive airline lounge portfolio at Miami International Airport (MIA). This role reports to the District Manager and serves as a strategic partner in daily food and beverage operations across multiple lounges, which include elegant buffets, bar service, and other premium amenities.

Responsibilities

• Lead and manage all aspects of lounge operations at MIA, including staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences.
• Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners.
• Implement strategies to drive profitability, achieve financial goals, and manage costs effectively.
• Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction.
• Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees.
• Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values.
• Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience.

Requirements

• Prior senior-level food and beverage operations experience within high-volume, luxury dining venues (e.g., cruise ships, luxury/boutique hotels, premium airport lounges).
• Proven track record of delivering the highest levels of guest service satisfaction.
• Bilingual proficiency; the ability to communicate in Spanish is required.
• A strong focus on P&L, cost controls, budgets, and inventories.
• Ability to lead and direct a large team of salaried managers and frontline associates within a multi-lounge operation.
• Executive presence, strong communication skills, and client-focused abilities.
• Ability to work a flexible schedule based on business needs.

Qualifications

• Minimum Education Requirement: Bachelor’s Degree or equivalent experience.
• Minimum Management Experience: 5 years.
• Minimum Functional Experience: 5 years.

Benefits

• Medical, Dental, and Vision Care.
• Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.
• Paid Airport Parking.

More extensive benefits information is provided to new employees upon hire.