General Manager - AC Hotel San Jose Downtown

What Success Looks Like

Your Impact
Provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance and alignment with company mission, goals, and performance standards.
Drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement to increase top-line results, including outreach, negotiations, planning, and execution of service delivery to ensure client satisfaction and repeat business.
Directs the development and achievement of the property’s financial goals, including budgeting, forecasting, revenue generation, and cost management.
Builds, leads, mentors, and evaluates a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture.
Leads recruitment, training, and development of team members, supporting succession planning and career growth.
Conducts performance reviews of direct reports and delivers feedback, supporting their professional growth and building the bench.
Monitors guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements with department leaders.
Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
Oversees property maintenance, capital projects, and asset protection to preserve and enhance the hotel’s value.

What You Bring

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
  Prior Marriott Experience preferred
• Strong ability to manage owner relationships, particularly in environments with high ownership involvement
  Proven success in budgeting, forecasting, and P&L management
  In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management
• Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams
  Demonstrated ability to analyze data, develop strategic plans, and drive results
  Skilled in decision-making, problem-solving, organization, and prioritization
• Working knowledge of applicable laws, codes, and regulations
  Proficiency in Microsoft Office Suite, property management systems, and revenue management tools
• Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs