General Manager ($116,100 - $151,300)

Job Duties

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Provides leadership to onsite leadership team to ensure goals/expectations are achieved.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Manages financial performance of property to include accountability for budget variances providing input for budget and forecast planning and identifying opportunities to increase revenue. Creates and executes community strategy.
• Oversees all property operations including leasing, maintenance and resident services.
• Safeguards the condition and quality of the communities meet the Irvine Company standards at all times.
• Maintains key performance metrics; ensure plans are in place to achieve company targets.
• Performs audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Partners with Irvine Company Apartment Development to ensure customer service standards and operational key performance indicators (KPI’s) are achieved during ongoing reinvestment projects.

Minimum Qualifications / Other Expectations

• Education & Experience: High school diploma; Bachelor's degree preferred. 5-7 years related experience; business and financial acumen with ability to read and interpret financial statements.
• Other: Industry certifications preferred (CPM, Real Estate License). Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Communication skills: Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• Work schedule: Ability to work evenings, weekends and holidays. Occasional travel required.