General Clerk

About the role

Serco supports the Navy Personnel Command's Navy Casualty Office (PERS-00C) in performing one of the most important and revered missions in the Navy - providing timely and first-class casualty assistance to Navy families under the most grievous circumstances. This mission is supported across programs including travel, benefits support, mortuary affairs, and POW/MIA, Survivor Support and Entitlements (SSE), Mortuary and CASOPS branch programs.

Responsibilities

• Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members
• Conduct initial quality assurance review for TSGLI claims
• Receive Line of Duty Investigations
• Aid in the tracking, receipt, and processing of various documents pertaining to Casualty cases
• Initiate and/or follow up on pending claims and coordinate with other offices and agencies
• Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)
• Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems
• Receive, review and process travel orders and voucher requests using the Defense Travel System (DTS)
• Book Centrally Billed Account (CBA) flights and reconcile procured airfare CBAs by processing vouchers to reimburse the CBA Line of Accounting (LOA)
• Maintain records files for retention and disposition
• Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues

Requirements

• US citizen and able to obtain and maintain a DoD Secret clearance (post employment)
• A High School Diploma or GED
• 1 year of relevant experience

Qualifications

• Ability to travel up to 10%

Skills

• Experience in DTS as an NDEA, Reviewer, or Approver

Benefits

Health and Welfare Benefits based on the WD for the contract. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD).