GDS System Trainer

Responsibilities

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.
• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).
• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.
• Work closely with cross-functional teams to enhance throughput and optimize training processes.
• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.
• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.
• Proactively identify training needs based on performance metrics and deliver solutions accordingly.
• Create dynamic and engaging training content and presentations.
• Maintain and report on the training outcomes and performance of the learners and provide coaching and support as needed.
• Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services.
• Serve as backup Consultant for other accounts/clients, as may be assigned.

Qualifications

• A High School Diploma or GED
• 2-3 years of experience in training and development within the travel industry
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Previous experience in training, preferably in the travel industry or the GDS systems
• Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus
• Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations
• In-depth understanding of training KPIs and deliverables
• Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness
• Experience in designing and delivering end-to-end process training in a travel-related environment
• Strong communication, presentation, and interpersonal skills
• Ability to work independently and manage multiple training initiatives simultaneously
• Previous experience in training, preferably in the travel industry or the GDS systems
• Expertise in learning management systems (LMS) and e-learning platforms
• Excellent communication, presentation, and facilitation skills