Gaming Attendant

About the role

Responsible for servicing and building relationships with guests, paying hand‑pay jackpots, and performing minor repairs on HHR machines.

Pay

$11.00 per hour plus tips.

Responsibilities

• Ensure all department paperwork and data entry is completed and entered correctly (jackpot slips, tax documents, guest claim forms) with required signatures.
• Maintain electronic components, systems, and peripherals of HHR machines; perform preventative maintenance during down time.
• Maintain confidentiality of privileged information in accordance with company policy and state regulations.
• Know all HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by adhering to company policies, state and regulatory compliance, Internal Controls Policies, the Responsible Gaming Plan, and Title 31.
• Ensure gaming devices are operating properly; promptly call for technical or supervisory assistance when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read gaming‑floor glass and pay‑table information and recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure all HHR machines are functioning properly and available for guest play.
• Be knowledgeable of basic Virginia Racing Commission rules and regulations.
• Maintain knowledge of company policies to ensure adherence to safety protocols and procedures.
• Perform other related duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high‑volume environment (preferred).
• Knowledge of gaming operations, rules, and regulations (preferred).

Education and Experience

• High School Diploma or equivalent.
• Six (6) months experience in a related field (preferred).
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

Physical Requirements & Working Conditions

• Required to stand and walk for the duration of the shift.
• Frequently required to stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift up to 50 pounds.
• May be required to work long hours, including nights, weekends, and holidays.
• Noise level usually moderate to loud; environment may include crowds, flashing lights, and second‑hand smoke.
• Reasonable accommodations may be made for individuals with disabilities.

Schedule

Work may include long hours, nights, weekends, and holidays.