Gaming Attendant

About the role

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines.

Responsibilities

• Ensure that all department paperwork and data entry is completed and entered correctly (jackpot slips, appropriate tax documents, guest claim forms) and that forms have the required signatures.
• Maintain the electronic components, systems, and peripherals of HHR machines; perform preventative maintenance on HHR machines during down time.
• Maintain confidentiality of all privileged information in accordance with established procedures, company policy, and state regulations.
• Have knowledge of all HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
• Ensure gaming devices are operating properly; promptly call for technical or supervisory assistance when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read gaming floor glass and pay table information and recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure that all HHR machines are functioning properly and are available for play of guests.
• Be knowledgeable of all basic Virginia Racing Commission rules and regulations.
• Maintain knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent.
• Six (6) months experience in a related field (preferred).
• Other combinations of education and experience may be considered.
• Obtain and maintain a valid racing license.

Qualifications

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment (preferred).
• Knowledge of gaming operations, rules, and regulations (preferred).

Physical Requirements

• Required to stand and walk the duration of the shift.
• Frequently required to stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift up to 50 pounds.
• Noise level in the work environment is usually moderate to loud.
• Work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the