Gaming Attendant 11pm to 8am

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view, believe diversity drives excellence, and innovate through mutual respect and collaboration.

About the role

Responsible for servicing and building relationships with guests, paying hand-pay jackpots, and performing minor repairs on Historical Horse Racing (HHR) machines.

Pay: $11 per hour plus tips

Schedule: 11pm to 8am

Responsibilities

• Ensure all department paperwork and data entry is completed accurately, including jackpot slips, tax documents, and guest claim forms with required signatures.
• Maintain electronic components, systems, and peripherals of HHR machines; perform preventative maintenance during downtime.
• Maintain confidentiality of privileged information in accordance with company policy and state regulations.
• Know all HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by adhering to company policies and state/regulatory compliance, including Internal Controls, Responsible Gaming Plan, and Title 31.
• Ensure gaming devices operate properly; call for technical or supervisory assistance when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in terminals for optimal play.
• Read gaming floor glass and pay table information; recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure HHR machines are functioning and available for guest play.
• Maintain knowledge of Virginia Racing Commission rules and regulations.
• Adhere to all safety protocols and procedures as outlined in company policies.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent.
• Six months experience in a related field preferred; other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

Skills

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

Physical Requirements & Working Conditions

• Stand and walk for the duration of the shift.
• Frequently required to use hands, reach, handle objects, climb, balance, bend, stoop, kneel, crouch, or crawl.
• May be required to lift up to 50 pounds.
• Work long hours, including nights, weekends, and holidays.
• Moderate to loud noise levels; work environment may include crowds, flashing lights, and secondhand smoke depending on assigned station and guest volume.