Game Support / Guest Experience Team

Position Summary

Puttshack USA is seeking a diverse team of fun hospitality associates to create an elevated, one-of-a-kind guest experience. The Game Ambassador position is responsible for greeting guests, checking in reservations, and guiding them through the game experience.

Position Responsibilities

• May Include, But Not Limited To:
• Bring your 'A' Game each and every day
• Assist with general cleanliness of the kiosks, game courses, and guest services area
• Assist guests with checking in their game play, answering questions, and guiding them throughout the course
• Ensure all courses, golf balls, and other equipment are in proper working order
• Troubleshoot small issues on the course and escalate any problems to Management
• Maintain a pace sufficient to keep up with different levels of guest visits
• Comply with all safety and sanitation guidelines and procedures
• Take direction and be a team player
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
• Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.

Required Skills And Experience

• Must be 18+ years of age to apply
• Prior experience in hospitality, customer service, or related field
• Passion for games and technology
• High standards of guest service
• Good communication skills and ability to problem solve
• Friendly and upbeat demeanor when interacting with guests and team members
• Safely and effectively communicate in order to perform and follow job requirements

Physical Requirements

• Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
• Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds
• Work in confined, crowded space with high noise levels and various temperature levels

Benefits

We offer competitive pay, health/dental/vision coverage, a 401(k) matching plan, life insurance, PTO, associate discounts, and free mini golf and 50% off meals. Benefits eligibility and offerings may vary by location or position. Some benefits are immediately available to part-time or variable time associates, while others become available after completing initial employment periods. Please consult with the hiring team for more details.