Game Master - Front Desk

About the role

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

Responsibilities

• Set the tone for every experience by:
  • Hyping up our players for their adventure (speaking with/in front of large groups of people is a must!)
  • Communicating rules, guidelines, and storylines in an exciting way
• Accurately guide and assist your team by:
  • Being alert, sharp, and focused on your team’s progress through monitors in our control room
  • Surveying/adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way
• Foster the fun and immersive experience for guests by:
  • Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes
  • Finding special moments to create during every experience (like having guests dance, or sing “Happy Birthday” for free hints!)
  • Ending all experiences with a high note whether the team has success or not (like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)
• Work in a team environment that thrives in creativity by:
  • Working together and living by our company values
  • Using downtime by completing maintenance projects or tasks to improve the life of our episodes (like touch-up painting, prop repair, etc.)

Requirements

• Customer service oriented
• Strong, confident personality
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• Must be 18 years of age or older

(No knowledge/skills of technology or "gaming" is required, but may be a plus)