Game Master - Front Desk

About the role

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

Responsibilities

• Set the tone for every experience by:
  • Hyping up our players for their adventure (speaking with/in front of large groups of people is a must!)
  • Communicating rules, guidelines, and storylines in an exciting way
• Accurately guide and assist your team by:
  • Being alert, sharp, and focused on your team’s progress through monitors in our control room
  • Surveying/adapting to different situations and personality types to provide hints or clues
• Foster the fun and immersive experience for guests by:
  • Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through connected storylines and characters
  • Creating special moments during every experience (e.g., having guests dance or sing “Happy Birthday” for free hints!)
  • Ending all experiences on a high note, whether the team succeeds or not (e.g., celebrating victories with cheering and dance parties or offering encouragement)
• Work in a team environment that thrives in creativity by:
  • Living by our company values and collaborating with the team
  • Using downtime to complete maintenance projects or tasks (e.g., touch-up painting, prop repair)

Requirements

• Available to work weekends and evenings
• Customer service oriented
• Strong, confident personality
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Must be 18 years of age or older

(No knowledge/skills of technology or "gaming" is required, but may be a plus.)