Furniture Project Coordinator

Key Responsibilities

• Aid in the preparation of quotes and orders, ensuring accuracy in pricing and product details.
• Cover with vendors to confirm order details and follow up on acknowledgments.
• Maintain updated records of client interactions and order statuses in our internal systems.
• Support the sales team by managing small to mid-sized projects under supervision.
• Organize and color-code floor plans and product counts for client presentations.
• Aid in the creation of sales reports and documentation required for meetings.
• Request and track Certificates of Insurance (COI) as needed for project installations.
• Provide excellent customer service by addressing client inquiries and ensuring timely responses.
• Aid the team in organizing and preparing materials for client installations, including managing punch lists, and assisting with the resolution of any discrepancies.
• Collaborate with the Senior Sales Coordinators and Sales Managers to ensure all projects are completed on time and within scope.
• Confirm receipt of purchase orders with vendors.
• Confirm receipts of acknowledgments from vendors.
• Create and manage vendor requests for deposits.
• Lead resolution of acknowledgment discrepancies.
• Create order status reports (initiate and maintain throughout).
• Create operations requests (advise union/non-union; standard time or overtime).
• Assist in the preparation of installation packages/binders.
• Manage punch list documentation (dates, advising clients).
• Order punch list items (if necessary/requested).
• Create laser and RA tickets when PM is not involved to prompt freight claims.
• Complete installation.
• Invoice upon delivery and installation.
• Manage day two orders.
• Maintain client contact to ensure satisfaction.

Qualifications

• A High School Degree plus 1-2 years of professional experience.
• Bachelor’s degree or equivalent.
• Steelcase and Hedberg experience required.
• Furniture or dealership experience a plus but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Prioritization and organization skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.

Salary

$60,000 - $75,000 based on experience.