Furniture Account Coordinator

Responsibilities

• Support the sales team throughout all phases of project execution
• Acquire vendor discounts and verify pricing (CDA)
• Assist with specification review and verification
• Prepare quotes and complete order entry documentation
• Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
• Complete applicable order instructions and supporting documentation
• Color code floor plans and organize counts
• Request Certificates of Insurance (COI)
• Manage and reserve COM and COL requirements
• Manage COD processes and handle auto pricing
• Ensure proper approvals prior to quote conversion to order
• Request proforma invoices when deposits are required
• Ensure orders are properly released within Hedberg
• Create and manage vendor requests for deposits
• Lead resolution of acknowledgement discrepancies
• Create and maintain order status reports throughout project execution
• Care for timelines and communicate updates across internal teams and clients
• Create Operations requests (union/non-union; standard time/overtime)
• Aid in preparing installation packages and project documentation
• Carefully coordinate with installation and operational teams to support project readiness
• Maintain punch list documentation and communicate updates to clients
• Order punch list items and coordinate approvals where applicable
• Create laser and RA tickets to support freight claims when necessary
• Support installation completion and project closeout activities
• Coordinate invoicing upon delivery and installation completion
• Process day-two orders and follow-up activities
• Maintain ongoing client communication to support satisfaction and issue resolution

Qualifications

• High School Diploma plus 1–3 years of professional experience required
• Bachelor’s degree or equivalent combination of education and experience preferred
• Prior experience in project coordination, commercial furniture, dealership operations, interiors, customer support, account coordination, or related industries preferred
• Furniture dealership experience is a plus but not required
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
• Strong written and verbal communication skills
• Demonstrated ability to take initiative and think proactively
• Comfortable handling multiple priorities and deadlines simultaneously
• Strong organizational and time management skills with exceptional attention to detail
• Strong critical thinking and problem-solving capabilities
• Ability to prioritize work while maintaining a high level of accuracy and responsiveness
• Works effectively in a collaborative team environment