Funeral Home Administrative Assistant

About the role

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

Responsibilities

• Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries.
• Use Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and update the funeral home website as needed.
• Communicate clearly and proofread work for strong grammar and accuracy.
• Monitor accounts and financials related to receipt books, deposit policies, and receivables; close accounts when appropriate and complete product inventory.
• Ensure all funeral service delivery items (e.g., cremation permitting, death certificate filing, and other documentation) are carried out professionally and promptly.
• Maintain a neat and presentable office area and equipment; manage inventory and reorder office supplies.
• Participate in weekly updates with supervisors to share resources and ideas; complete monthly and quarterly financial and administrative processes.

Requirements

• High school diploma or equivalent.
• Minimum three years of work experience in a small business office environment (funeral industry experience a plus).
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use and learn multiple computer software systems and office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.