Funeral Home Administrative Assistant

About the role

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families.

Responsibilities

• Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries.
• Use Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and update the funeral home website as needed.
• Communicate clearly and proofread work for strong grammar and accuracy.
• Monitor accounts and financials related to receipt books, deposit policies, and receivables; close accounts when appropriate and complete product inventory.
• Ensure all funeral service delivery items (e.g., cremation permitting, death certificate filing, and other documentation) are carried out professionally and promptly.
• Maintain a neat and presentable office area and equipment; manage inventory and reorder office supplies.
• Participate in weekly updates with supervisors to share resources and ideas; complete monthly and quarterly financial and administrative processes.

Requirements

• High school diploma or equivalent.
• Minimum three years of work experience in a small business office environment (funeral industry experience a plus).
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use and learn multiple computer software systems and office equipment.
• High attention to detail, accuracy, and excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.