Full Time Welcome Center Associate

Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping the homeless and impoverished. We seek applicants who love people, serve as role models, and want to spread the good news. This is a nicotine-free ministry, and all staff members participate in prayer, Bible study, and a lifestyle of worship integrated into daily job functions.

In your cover letter or resume, please include three references (name, phone, email, and relationship), excluding family and close friends. You may include your pastor.

About the Role

The Main Entry Desk and Office is the first point of contact for visitors entering Kalamazoo Gospel Ministries. This role reflects the professionalism, kindness, and love of Christ to all who enter or call. The Main Entry Staff greet visitors, answer phones, and direct individuals to the appropriate departments while performing various administrative duties under the direction of the Front Desk Manager and VP of Administration. The front desk must be staffed at all times unless briefly stepping away.

Responsibilities

• Uphold, promote, and encourage KGM’s organizational culture and values, fostering a grace-based environment that advances the ministry’s vision and purpose.
• Oversee all front desk activities during your shift and maintain a peaceful, orderly front office.
• Answer incoming telephone calls and direct them to the proper departments.
• Receive and announce visitors and volunteers to designated team members.
• Work closely with front desk team members to ensure adherence to policies and procedures for the main entrance.
• Train and develop front desk team members in all aspects of administrative performance.
• Order cleaning supplies for the front office and restroom facility weekly using the Maintenance Supply Form.
• Complete purchase orders for office supplies as needed.
• Maintain a clean and organized front office.
• Assist with community service and volunteer coordination, including scanning workers in and out and processing Mission ID cards.
• Receive mail from the carrier, sort donations with another team member present, bundle and secure them in a lock box, and distribute the remaining mail to mailboxes.
• Receive monetary donations or new items at the front entrance window and direct other donations to the appropriate departments (e.g., kitchen donations to Food Service, household donations to drop-off).
• Perform general clerical duties, including photocopying, faxing, mailing, and filing.
• Maintain all administrative documents.

Requirements

• Highly ethical with the ability to make smart, timely decisions.
• Ability to write clear and concise correspondence.
• Excellent oral and written communication skills.
• Ability to maintain confidentiality and accuracy in handling information.
• Ability to handle difficult visitors with firm grace and love, representing Christ and the ministry in all interactions.
• Strong organizational skills.
• Proficiency in Microsoft Office Suite and telephone protocol.
• Personal relationship with Jesus Christ and a desire to serve Him.
• Consistent witness for Jesus Christ and spiritual maturity as defined by evangelical biblical standards.
• Compassion for the homeless and hurting, with a passion for ministering life transformation in an urban setting.
• Courteous and Christ-like manner with internal and external partners.
• Flexible, cooperative spirit and a drug- and nicotine-free lifestyle.

Qualifications

• High School Diploma or equivalent.
• Administrative or office experience.

Schedule

This position is a mix of 1st shift (7:30 AM – 3:30 PM) and 2nd shift (3:30 PM – 11:30 PM).

Pay

The pay range for this role is $16 per hour.

Working Conditions

Work is primarily in a typical office environment. The following physical factors apply:

• Occasionally (1%-33%): Varies by task.
• Frequently (34%-66%): Varies by task.
• Continuously (67%-100%): Varies by task.

Equipment/tools used include computers, phones, fax/copier, laminator, and metered mail machine.