Welcome Center Associate (Part-Time)

Description

The Welcome Center Associate must have excellent interpersonal/human relations skills, including the ability to establish and maintain a positive work environment with staff, volunteers, and members and the ability to resolve conflict in a professional manner. The candidate must also enjoy working in a fast-paced environment while paying close attention to detail and being dependable.

Opportunity for

• Morning coverage
• Additional hours as needed

Job Duties

• Greet all YMCA members coming in when scanning their membership passes & create a friendly atmosphere at the branch
• Provide accurate information about programs, YMCA memberships and policies to members & potential members
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments
• Responsible for entering member cancellations and follow up with phone calls as needed
• Aid in any administrative tasks, member requests and follow front desk procedures
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary
• Attend staff meetings and trainings as required
• Perform other assigned duties as needed

Qualifications

• At least 18 years old
• At least one year of customer service experience preferred
• Able to use and navigate on a computer and computer related systems

Schedule

Schedule: Flexible Schedule Availability Preferred. 10-15 hours per week

Job Type

Part-Time

Pay

$15.00 per hour. Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave