Part Time Welcome Center Associate

Overview/Summary

The Main Entry Desk and Office of Kalamazoo Gospel Ministries is the first point of contact for visitors and phone calls. It reflects the professionalism and kindness of KGM, embodying Christ's love.

Essential Functions

• Uphold, promote, and encourage the desired organizational culture and values.
• Oversee all activities during shift at the front desk of main entry.
• Maintain a peaceful and orderly front office.
• Answer all incoming telephone calls and direct them to proper departments.
• Receive and announce visitors/volunteers to designated team members.
• Work closely and communicate well with team members at front desk.
• Ensure all team members follow policy and procedures for main entrance.
• Train and grow front desk team in all aspects of Administration performance.
• Order needed cleaning supplies for front office and restroom facility on a weekly basis.
• Fill out Purchase Order for office supplies when needed.
• Maintain a clean and organized Front Office.
• Aid in Community Service and Volunteers.
• Scan Community Service/Volunteer workers in and out.
• Process Mission ID cards.
• Receive mail from mail carrier and sort/distribute it.
• Receive monetary donations or new items that are donated at the front entrance window.
• Direct kitchen donations to Food Service Department.
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filing.
• Maintain all Administration documents.

Knowledge, Skills, And Abilities Required

• Highly ethical with the ability to make smart, timely decisions.
• Ability to construct written correspondence which is both clear and concise.
• Ability to communicate extremely well both orally and in writing.
• Ability to maintain a high level of confidentiality and accuracy in preparing and entering information.
• Ability to handle difficult visitors with firm grace and love.
• Representing Christ and the Ministry in all interactions.
• Excellent organization skills.
• Knowledge of Microsoft Office Suite and telephone protocol.

Duties Require

• Professional verbal and written communication skills.

Personal Attributes And Values

• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.
• Be a consistent witness for Jesus Christ.
• Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.
• Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life transformation in an urban setting.
• Demonstrate a courteous and Christ-like manner with internal and external partners.
• Highly ethical with the ability to make smart, rapid decisions; demonstrate excellent integrity.
• Flexible, cooperative spirit.
• Possess and promote a drug, nicotine free lifestyle.

Working Conditions/Physical Factors

• Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
• Work will predominately require individual to work in a typical office environment.
• Equipment/Tools Used: Computer, Phone, Fax/Copier, Laminator, Metered Mail Machine.

Education/Experience And/or Certification

• High School Diploma or Equivalent.
• Administration Office Experience Needed.