Welcome Center Associate (Part-Time)

About the role

Under the supervision of the Membership Director, the Welcome Center Associate at the YMCA of Central Massachusetts creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintaining a safe conditions at the welcome center and surrounding areas in accordance with YMCA policies and procedures.

Essential Functions

• Lead the culture of exceptional member service.
• Ensure proper implementation of front desk procedures are in place and revised when necessary.
• Demonstrate consistent excellence in sales and new member materials, presentation, telephone and in person service and prospective member engagement.
• Support the Membership Director in all administrative duties as assigned.
• Attend quarterly staff meetings for welcome center staff to ensure the highest quality service is performed.
• Provide excellent member service by greeting all members by name, providing members with accurate information and handling all requests at the front desk.
• Provide leadership in building on medical emergencies.
• Responsible for entering member cancelations and providing follow-up phone calls as needed.
• Provide follow-up for all complimentary pass users, internet guest pass users and member questions submitted on ymcaofcm.org.
• Participates in staff meetings and/or related meetings and participates in association task force.
• Play a role in the Annual Campaign.
• Assist in other areas as deemed necessary.
• Participates in trainings and other Association initiatives.

Qualifications

• Must be at least 16 years old.
• Must have basic understanding of computer & administrative skills.
• Must have at least 1 year of customer service experience.
• Strong attention to detail and able to work in a fast pace environment.
• Able to resolve conflict in a professional manner and provide information about YMCA programs.
• Proficiency in American Sign Language (ASL) is strongly preferred to support effective communication with all members of our community.
• Holds current CPR/AED/First Aid Certification or able to receive certification within 30 days of hire.

Schedule

Hours may vary depending on Department's needs. Please tell us your availability when submitting your application.

Pay

$15.00 per hour.

Benefits

Access to YMCA facilities, Employee Assistance Program, and Sick Leave.