Full Time Video Banker

About the role

We are seeking a talented individual to join our team as a Full-Time Video Banker at First Security Bank & Trust in Charles City, IA. As a Video Banker, you will provide exceptional customer service through our Interactive Teller Machines (ITMs).

Responsibilities

• Greet customers using any of our 8 Interactive Teller Machines.
• Process transactions in a courteous, efficient, and accurate manner within established policies, procedures, and guidelines.
• Serve customers professionally and promptly, handling all teller functions.
• Follow established bank policies, procedures, and guidelines while processing transactions.
• Field questions from current and potential customers, maintaining good customer relations.
• Identify cross-sell opportunities and make referrals.
• Guide customers to other bank staff for product or service assistance as needed.
• Identify and mitigate potential fraud.
• Take overflow phone calls for the Service Center.
• Assist the operations area with deposit and clerical duties, including mailings, balancing and reviewing accounts, reviewing mobile deposits, and other tasks.
• Perform other duties as needed.

Requirements

• High School Diploma or equivalent required.
• 6 months of previous customer service experience.
• Previous banking or financial services experience preferred but not required.

Skills

• Excellent verbal communication skills.
• Strong work ethic.
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficient in basic computer skills using Microsoft Office products, with the ability to quickly learn and utilize new technology.
• Ability to recognize customers' financial needs, goals, and objectives.
• Strong presence and interest in working in a video-based position.
• Flexibility in duties and schedule.
• Effective problem-solving skills.

Accommodations will be made to allow for meeting the above requirements when it does not place undue hardship on First Security Bank & Trust.