Full Time Support Staff-Receptionist/CLNM Department

About the role

Responsible for administrative needs of the CLNM department and assisting the psychiatric department in answering phones and greeting clients or potential clients with respect and non-judgment. Maintains confidentiality, schedules and reschedules clients, and updates all current client information such as phone numbers, addresses, releases, and insurance in client files.

Responsibilities

• Prepare agendas, minutes, sign-ups, etc., for CLNM staff meetings and coordinate other meetings as needed.
• Greet and check in clients, collect co-pays if applicable, reschedule clients, and obtain any required signatures.
• Answer phones and direct calls.
• Organize and assemble client files.
• Complete STAR check-ins and update information as needed.
• Send out MCO Lists for caseload updates, Contact Lists, PCP letters, CAN’s, and other assigned documents.
• Ensure all client information (phone numbers, addresses, releases, insurances, etc.) is up to date and current in files.
• Accurately file all material in clients’ files, including TOCC assessment and plan forms, opt-outs, and other documents.
• Maintain inventory and complete Purchase Orders to address office needs.
• Complete CLNM Medicaid checks and assist MHR front staff with checks as needed.
• Handle cash or credit/debit card transactions.
• Support and model the agency's mission statement.
• Maintain HIPAA and client confidentiality at all times.
• Regular and consistent attendance for the assigned work schedule is essential.

Requirements

• Minimum of 1 year of experience.
• High school diploma or equivalent.
• Bilingual (Spanish) individuals strongly encouraged to apply.
• Full-time, 40 hours per week, Monday–Friday.

Pay

$16.35 per hour (non-exempt).

Benefits

• Health Insurance offered.
• Free Dental Insurance for employee.
• Free Vision Insurance for employee.
• 401(K) with employer matching (4%).
• Free Life Insurance while employed.
• Long Term Disability offered while employed.
• Paid Time Off (PTO) – can accumulate and roll over up to 240 hours.
• Sick Leave.
• Paid Holidays (11).
• License Reimbursement.
• Employee Assistance Program.
• Smart Dollar Budget.
• Bilingual/Spanish speaker incentive.
• Employee covered under agency liability insurance.
• Mileage Reimbursement.
• Opportunities for growth within the community.