Receptionist - Full Time

Employment Type: Full‑time | Shift: Day Shift

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. Responsibilities include managing front‑desk operations such as maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information into the Electronic Health Record, and collecting time‑of‑service payments or past‑due balances at the time of appointment.

Responsibilities

• Incorporate and demonstrate the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Perform patient check‑in at the time of visit and complete all steps necessary to ensure an efficient admitting process in compliance with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access‑related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certification or obtain within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire.
• Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintain a high degree of confidentiality when handling patient information.
• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system. Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available within MercyOne Health System’s circle of care.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.