Full Time Sr Area Coordinator Catering and Events - Hershey's Chocolate World $20

Location: Hershey, PA. Hourly pay: $20.00 or more based on experience. Minimum age: 18. Schedule: rotating 40-hour weeks covering days, evenings, weekends, and holidays.

About the role

Hershey’s Chocolate World in Hershey, Pennsylvania welcomes nearly four million guests each year to experience attractions, dining, and retail. The Senior Area Coordinator of Food and Beverage Experience brings the Hershey brand to life by delivering exceptional guest service, overseeing catering and events operations, and maintaining the highest food safety and quality standards. This full-time hourly position does not offer relocation assistance.

Responsibilities

• Role model and deliver exceptional customer service
• Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication
• Maintain guest service and hospitality standards by monitoring employee interactions and ensuring proper execution of all service standards
• Perform table touches regularly throughout events to collect guest feedback
• Conduct food service and other training for all employees for catering and events on proper processes and service standards
• Support the Senior Assistant Supervisor team with any tasks or operational needs
• Maintain quality standards and acceptable inventory levels in specific areas
• Support and complete production and prep work appropriate for the food and beverages offered within catering and events
• Clean workstations and equipment according to standard operating procedures and weekly/monthly schedules
• Complete daily temperature logs, properly rotate, label, and store prepped food items; monitor hot and cold food holding temperatures; and perform other food safety duties
• Monitor and enforce health, safety, and sanitation standards for all employees
• Ensure food preparation areas follow HACCP and food safety policies for safe preparation and service
• Perform other related duties such as assisting with cashiering, stocking, and restocking inventory
• React to guest concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment
• Support functions of Jolt Checklists, including completing daily checklists

Requirements

• Ability to multi-task and work independently
• Possess (or complete within 6 months) Pennsylvania RAMP server training and Food Handler certification within 90 days of hire
• Friendly, enthusiastic, and team-player attitude
• Perform basic side work tasks (stocking, prepping, and cleaning)
• Serve alcoholic beverages according to SOP with appropriate glassware and garnishes
• Perform beer, wine, and food server skills typical of a kitchen environment (knife skills, follow recipes, attention to detail)
• Ability to read and follow recipes and instructions
• Ability to work at a fast pace for extended periods and react quickly to operational changes
• Maintain a neat appearance and meet uniform standards
• Maintain a clean work area
• Continuously push, pull, lift, and carry up to 50 pounds
• Walk or stand up to 8 hours
• Perform repetitive tasks with repetitive motions, including constant use of hands/wrists/forearms
• Perform pushing, pulling, lifting, overhead lifting, bending, stooping, and twisting
• Strong communication skills
• Ability to function effectively as part of a team
• High school diploma or GED equivalent preferred but not required
• At least 1 year of experience in high-volume restaurant, hotel, or catering operation required
• Experience serving alcohol preferred but not required

Benefits

• Free meal and non-alcoholic drinks for every shift worked
• 50% discount on all Hershey Kitchen’s and Bakery food items
• Employee recognition programs, cook-outs, and many other activities