Full-Time Sr Assistant Supervisor Food Service Experience - Hershey's Chocolate World $23

About the role

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

Responsibilities

• Employee Coaching and Supervision (60%)
  • Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement
  • Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
  • Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
  • Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
  • Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
  • Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process
• Operations (20%)
  • Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results
  • Support Food Hall and Bakery locations as needed Support part-time labor planning for business needs
  • Support future Hershey’s Kitchens and Food Service development and execution
• Bakery and food merchandising (10%)
  • Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner
  • Maintain inventory levels and coordinate communication of need with bakery and kitchen production
• Leader Duties (10%)
  • Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
  • Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget
  • Responsible for crowd control and queuing at food and bakery locations

Requirements

• Maintain a neat appearance and meet uniform standards
• Must be able to walk and stand for 8 hours
• Must be able to sit for 2 hours
• Must be able to push, pull, carry, and lift 25-50 pounds
• Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting
• May require initial morning set up of stanchions and movement of fixtures
• Must have basic math skills to add and subtract inventory
• Must be able to operate a cash register
• Must have basic Microsoft Office computer skills
• Must have leadership skills in teamwork, employee motivation, coaching, and time management
• Must have supervisory skills
• Excellent verbal and written communication and customer service skills
• Able to interact with all levels of people and be able to effectively collaborate
• Attention to detail
• Able to prioritize
• Able to meet tight deadlines and have good follow-through
• Able to work under pressure and have problem-solving skills
• Able to remain calm and handle crisis situations with urgency

Qualifications

• Education: High school diploma or GED equivalent is required
• Experience: 2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required
• Bar service experience is strongly preferred but not required
• Scheduling experience is preferred but not required