Full Time Men's Utility Sr Area Coordinator- Hershey's Chocolate World $17

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long-standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands-on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross-brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

About the role

The Utilities Senior Area Coordinator’s primary role is to ensure that all customer service standards are met through safety, professionalism, presentation, and efficiency, and that the department is appropriately prepared for the expected business volume. The Utilities Senior Area Coordinator is responsible for the day-to-day operation across the Utility Department, supporting a specific area within it. Responsibilities include employee training, making operational decisions, and ensuring the highest level of customer service.

Responsibilities

• Demonstrate Hershey behaviors through motivation, inspiration, education, and communication
• Conduct training for employees in a specific location on proper processes and service standards
• Coordinate ongoing training, productivity, and break schedules for respective areas
• Make operational decisions to efficiently run a specific location
• Assist with detailed cleaning and annual cleaning projects
• Ensure utility employees are following Utility policies to ensure safe clean-up of bodily fluids and biohazard spills and wearing appropriate personal protective equipment and following hand washing procedures
• Take department attendance at the meeting place of an evacuation situation
• Maintain utility supplies at acceptable inventory levels in specific areas
• Respond to first responder calls of employee medical issues and report to Health Services
• Assist with Utility Department daily operations
• Record attendance issues
• Start and close down utility operations within the building
• Address guest concerns and communicate with and support the leadership staff
• Facilitate pre-shift meetings to share vital information with team members
• Provide exceptional customer service, including being approachable, courteous, and knowledgeable about products, answering guest questions, and providing general information with a high level of professionalism

Requirements

• Must maintain a neat appearance and meet the uniform standards
• Must be able to push, pull, lift, and carry 25-50 pounds
• Must be able to walk or stand for 8 hours
• Ability to bend, stoop, and twist
• Ability to tolerate the repetitive motion of the hands, fingers, and wrists
• Must be able to work at a fast pace and remain focused, accurate, and efficient
• Overhead lifting may be required
• Knowledge of basic Microsoft Office computer skills
• Attention to detail
• Ability to collaborate across the organization with other departments
• Ability to organize and multi-task
• Problem-solving skills
• Time management skills
• Basic math skills to add/subtract inventory
• Ability to perform general cleaning tasks such as vacuuming, dusting, picking up trash, and washing and sanitizing surfaces

Qualifications

• High school diploma or GED equivalent is preferred but not required
• 6 months of custodial experience is required
• Minimum age: 18 years or older

Pay

Hourly pay rate: $17.00 or more based on experience

Schedule

Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays