Full-time Medical Office Assistant (Northeast Dallas)

About the role

Join our clinical team as a Medical Office Assistant at Aspire Allergy & Sinus and play a key role in delivering exceptional care to patients with allergy, asthma, and sinus conditions. In this role, you will support both the clinical and administrative sides of the clinic, assisting providers with patient care while also helping ensure smooth front-office operations. From greeting patients to administering allergy injections and coordinating patient information, you will help create a seamless and positive experience for every patient who walks through our doors.

Schedule

This position will support our northeast clinic locations. The anticipated schedule is Tuesday 9 a.m.–6 p.m., Wednesday 8 a.m.–6 p.m., Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–6 p.m. Ideally, candidates will be based in or near Plano for convenient access to these locations.

Responsibilities

• Support assigned medical providers in delivering high-quality patient care throughout the clinic day
• Assist with the examination and treatment of patients under the direction of the provider
• Escort patients to exam rooms and obtain vitals, medical history, and current medications
• Communicate allergy testing procedures and treatment protocols to patients
• Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
• Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
• Document accurate patient information in the Electronic Health Record (EHR) system
• Maintain clinic flow and support patient volume to ensure timely and efficient care
• Reach out to insurance providers to obtain CT authorizations
• Greet and check in patients while creating a welcoming and professional environment
• Answer incoming phone calls and provide accurate information and assistance
• Schedule and reschedule patient appointments using the clinic scheduling system
• Collect patient payments for appointments and outstanding balances
• Ensure patient demographic, insurance, and referral information is accurate in the EHR
• Prepare patient charts and organize paperwork for upcoming appointments
• Scan and attach documents to patient records in the EHR
• Request medical records from outside providers when needed
• Coordinate allergen vial transfers and assist with clinical inventory tracking
• Maintain supplies in the clinic, front desk, and common areas
• Process incoming mail and assist with administrative clinic tasks
• Ensure end-of-day reports and logs are accurate and complete

Requirements

• Basic knowledge of medical terminology
• Exceptional customer service skills
• Ability to effectively and clearly communicate with others to exchange information
• Ability to administer subcutaneous, intradermal and intramuscular injections
• Ability to manually take patient vital signs
• Ability to maintain effective working relationship with patients, medical staff and the public
• Ability to react calmly and effectively in a difficult or emergent situation
• Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to 20 lbs
• Manual dexterity sufficient to operate a computer/keyboard at 50 wpm, calculator, telephone, copier and fax
• Ability to operate a motor vehicle to travel between clinics
• Valid driver's license
• 6+ months of front office experience
• Preferred: Completed Medical Assistant Program or Degree
• Preferred: 1+ years of Medical Assistant Experience
• Preferred: 1+ years of Medical Receptionist Experience
• Preferred: Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

Benefits

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Employee rewards program