Medical Office Assistant-FULL-TIME

Who We Are

The Medical Office Assistant (MOA) works at University Clinical Health (UCH), an independent and physician-led faculty practice plan of the University of Tennessee Health Science Center. UCH provides best-in-class clinical care across 19 specialties to the Mid-South community.

Position Summary

The MOA responsibilities include greeting patients and visitors, verifying their information in the Epic System, and performing automated appointment scheduling. Additionally, this position maintains patients' medical charts and receives co-payments for a visit. A successful MOA will provide excellent patient and physician customer service.

Key Results Areas (KRAs)

• Effectively checks in patients by: greet, arriving, verifying benefit coverage, verifying and entering referral, verify and update FSC and demographic information, collecting and post co-pay and self-pay balances, generate lab/procedure orders, pharmacy provider, obtaining complete medical history and HIPAA forms.
• Effectively schedules patients from bump list and reminder.
• Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.
• Accurately completes charge entry process and can effectively resolve registration and charge entry edits.
• Accurately completes Payment posting process using Epic system.
• Accurately generates no-show and missed appointment letters, and dictation; sorts and distributes mail and faxes; sources translation services.
• Meets patient and physician expectations.
• Effectively checks out patients by scheduling return appointments, and procedures, collecting and posting co-pay and self-pay balance, code accurately, and complete encounter forms.
• Answers, screens & directs incoming calls and answers basic patient-related questions and/or problems.
• Complies with letter and spirit of Billing and HIPAA regulations.

Requirements

• High School diploma or equivalent
• At least 1 year of experience in a medical office setting
• PREFERRED: Experience using a medical billing system