Full Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

What You Will Have An Opportunity To Do

• Greeting and welcoming every guest who enters the M Lounge with a warm, sincere, and professional demeanor that immediately makes them feel at home
• Serving as the primary resource for guests on everything related to their stay, including hotel services, local dining and entertainment recommendations, sightseeing opportunities, and tour arrangements
• Cooking and serving food and beverages in the club lounge
• Coordinating transportation needs for guests including car services, rideshares, and other arrangements
• Staying fully informed of all daily functions, VIP arrivals, special events, and anything else taking place at or related to the hotel
• Ensuring the food and beverage offerings in the club lounge are consistently high quality, beautifully presented, and maintained according to brand and company standards throughout the day
• Cooking and serving food and beverages in the club lounge
• Coordinating and supporting special events and special projects as assigned by management
• Aiding guests with any concerns or issues related to hotel services, taking ownership of the situation and following through until the guest is satisfied
• Maintaining full working knowledge of the front desk computer system and all relevant operational tools
• Using proper two-way radio etiquette when communicating with other team members and departments
• Complying at all times with Pyramid Global Hospitality standards, policies, and regulations
• Maintaining the highest standards of personal appearance and grooming in accordance with brand standards

What We’re Looking For

• A genuinely engaging personality and a real passion for creating memorable, personalized experiences for guests
• Strong interpersonal skills and a natural ability to build authentic connections with people from diverse backgrounds and cultures
• Excellent problem-solving skills and a proactive mindset
• Solid knowledge of the Colorado Springs area including local attractions, restaurants, entertainment options, and points of interest
• Clear, confident, and professional communication skills both in person and over the phone
• A polished, professional appearance and demeanor that reflects the standards of the Marriott brand
• Flexibility to work varying shifts based on the needs of the hotel, including weekends and holidays
• A self-motivated work ethic; you do not wait to be told what needs to happen, you see it and you take care of it

About Our Property

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company built on the belief that great hospitality starts with great people. We lead with a People First philosophy in everything we do. At Pyramid Global, we are guided by three core values: People First, meaning a talented, diverse, and passionate team working together with mutual respect; Integrity, meaning honesty and accountability to ourselves and to one another; and Excellence, meaning surpassing expectations through dedication, creativity, and a genuine commitment to doing things right.