Full Time Front Desk Agent - Marriott Colorado Springs

About the role

The Marriott Colorado Springs is a world-class property located near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city. Our hotel offers an excellent opportunity to join a dynamic team that values personal and professional growth.

Responsibilities

• Greet every guest immediately with a warm, sincere, and professional welcome.
• Complete the check-in and check-out process efficiently and accurately, including inputting and retrieving guest information, confirming room rates and preferences, coding electronic keys, and providing welcome packets with all relevant materials.
• Verify and process credit cards, handle cash, balance an assigned house bank, and accurately perform moderately complex mathematical calculations throughout the shift.
• Post charges to guest rooms and house accounts using our property management system.
• Answer the phone promptly and professionally, retrieve and communicate guest messages, and handle requests for mail, packages, and faxes.
• Promote the hotel's marketing programs and loyalty offerings and make thoughtful room selections based on individual guest needs.
• Field guest concerns and complaints with patience, empathy, and a genuine commitment to finding a solution; take ownership of challenges and follow through until the guest is satisfied.
• Negotiate appropriate recovery solutions for guests when something does not go as planned, including authorizing revenue allowances when warranted.
• Summon bell staff to escort guests to their rooms when appropriate.
• Provide safety deposit box access for guests and maintain accurate records.
• Maintain a thorough knowledge of hotel outlet hours, local attractions, and property amenities so every guest question gets a helpful, accurate answer.

Requirements

• A genuinely engaging and warm personality; you make people feel at ease the moment you interact with them.
• A real passion for connecting with people from all walks of life and all parts of the world.
• Outstanding customer service skills and a natural instinct for anticipating what guests need before they have to ask.
• A calm, resourceful approach to problem solving; when things go sideways, you are the person who finds a way forward.
• Strong communication skills, both verbal and written, including a clear and professional phone presence.
• Knowledge of emergency procedures and the ability to remain composed and decisive under pressure.
• Solid basic math skills and comfort using a calculator to perform moderately complex calculations without error.
• Flexibility to work varying shifts including mornings, evenings, weekends, and holidays; hospitality does not follow a traditional schedule, and neither do you.
• A detail-oriented mindset and the ability to manage multiple tasks at once without losing your focus or your composure.
• Proficiency or ability to quickly learn hotel property management and computer systems.
• A team-first attitude and a willingness to step in wherever the operation needs you.

Qualifications

• A high school diploma or equivalent required; some college or hospitality education is a plus.
• Previous experience in a guest-facing customer service role is preferred; hotel front desk experience is a strong plus.
• Experience handling cash and processing financial transactions accurately.
• Comfortable working in a fast-paced, high-volume environment for the duration of a shift.
• Basic mathematical proficiency and comfort with a calculator for moderately complex calculations.
• Knowledge of emergency procedures and hotel safety protocols, or willingness to learn.
• Ability to stand and remain active throughout the shift, as this role requires continual movement throughout the front office area.
• Flexible availability including evenings, weekends, and holidays.
• A professional appearance and demeanor that reflects the quality of the Marriott brand.
• Bilingual communication skills are a plus but not required.

Skills

• Customer service skills
• Problem-solving skills
• Financial transaction accuracy
• Emergency response capability
• Front desk operations
• Communication skills
• Mathematical proficiency

Benefits

• Exclusive discounts on room rates and experiences at our award-winning hotel portfolio.
• Comprehensive health insurance plans, including options for mental wellbeing support for you and your loved ones.
• Pet insurance for the four-legged members of your family.
• Competitive finance and retirement solutions.
• Performance-based incentives and bonuses.
• Generous paid time off.
• Exciting associate perks and discounts.
• Skill-enhancing job training from day one.
• Education opportunities to support your long-term career growth.
• A genuine commitment to work-life balance.
• Real pathways for career advancement within our organization.

Pay

$17.00 per hour

Schedule

Varying shifts including mornings, evenings, weekends, and holidays; hospitality does not follow a traditional schedule, and neither do you.