Front Desk Agents Full Time @Marriott Downtown

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Requirements

• Self-starting personality with an even disposition
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player
• Adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
• Able to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something

Qualifications

• Experience working in customer service or hospitality preferred but not required

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of hotel operations and procedures

Benefits

• FREE parking
• FREE staff meals
• Competitive Paid Time Off
• Health Benefits
• Hotel Room discounts at Marriott properties Worldwide

Pay

• Details TBA

Schedule

• Flexible availability required, must be available to work weekends