Front Desk Agent Part Time @Marriott Downtown

About the role

Marriott Syracuse Downtown seeks a Front Desk Agent (Part-Time) to attend to arriving and departing guests and ensure Crescent Hotels & Resorts and Marriott brand high standards are met. We are looking for a great team member to join our Front Office Department, offering highly competitive wages, an exceptional benefit plan for eligible associates and family, 401K matching, flexible scheduling, discounts at Crescent-managed properties and Marriott International brand hotels, free parking, free meal during shifts, and quarterly employee appreciation events.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the room location or has a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area, general product knowledge) and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Requirements

• Flexible availability required; must be available to work weekends.
• Customer service experience preferred.
• Hotel experience preferred.
• 1–2 years of experience working in customer service or hospitality preferred but not required.
• Self‑starting personality with an even disposition, professional appearance and manner at all times.
• Strong communication skills with guests and willingness to pitch‑in and help co‑workers as a team player.
• Adaptable to change in work area and hotel procedures, eager to learn new skills or improve existing ones.
• Ability to solve routine problems on the job and ask for help when unsure.
• Understanding that every Crescent associate is a guest relations ambassador, every working minute of every day.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Flexible scheduling to focus on what is important to you.
• Discounts with Crescent‑managed properties in North America for you and family.
• Additional hotel discounts with Marriott International brand hotels.